Bad
1,677 reviews
Bath & Body Works - great fragrance finds in shower gels, body lotions, hand soaps, candles, Wallflowers, gifts and discontinued fragrances. Shop online, read customer reviews or find a store near you!
Bath & Body Works (bathandbodyworks.com) has 1,677 customer reviews on Consumer Courier, with an average rating of 1.7 out of 5.
1,677 approved reviews, newest moderated first
Ericka B.
Posted
Horrible customer service and shipping! Save yourself a headache and go into a store, NEVER get tricked into free online shipping. They don’t ship the items right away and you will wait almost a month for your order!
Breda
Posted
This company totally scammed me. I ordered 32 bottles of soap in their sale at $3.50 at the beginning of March. I received an email on Tuesday(almost 2 weeks later) to tell me my delivery was returned to the depot and not delivered. I contacted the customer service live chat who said if I bought the same items in store she would issue a gift card for the difference in price. She "got cut off" so I phoned customer service and 45 minutes later the lady said I would receive a refund for the full amount I had paid ($128.66). I just received an email saying my refund would be $105.94. By placing an order with Bath and Body Works it cost me $22.72. This is a total scam. Do not order from this company.
Oommen Thomas V.
Posted
These guys should work on their customer service. Else they will wind up their operations in Australia.. MARK MY WORDS...SOON
Jan F.
Posted
Their pumice body scrub is nothing more than a glorified bath gel, thick soap. Don't waste your money. I tried the sample and it had more "grit" in it than the one I bought. I have had the mineral body polish, hydraulic acid, now that was a scrub. I could not find it in the store in my last visit. I am about ready to be done with Bath and Body works.
Alyce G.
Posted
It's simple. They don't ship what you order, haven't constant sales they can't fulfil and customer service is non-existent. Took a month to have 3 of 23 items ship. the other 20 are missing. They replied once to 17 emails telling me to wait another 5 business days (2 months into this saga). I have 20 missing items. No refund. Save your money. Shop anywhere but here. They have hundreds of complaints pending with the ACCC. Hundreds of dissatisfied clients in a fb group. They continue to sell products they don't have.
Akilah
Posted
My boyfriend will not use the soap which always smells so good on your hands after a 20-30 second wash. I was wondering if you all ever thought about making your soap antibacterial too. If you do, this would be a big help for me because I can stock up on your hand soap and my boyfriend will use it. Think about please...thank you.
Glenda P.
Posted
I would like to thank one of your employee Rylen for helping me shopping a lotion scent for my daughter. He took time to listen and He made me felt like I’m the best customer in the world. Keep up the good job Rylen. ( I hope I spelled name correctly) HTC mall, Noblesville, IN
Katie O.
Posted
Terrible awful terrible experience paid $1000 for product, over a month later no update or shipping no response. Avoid at all costs. Unprofessional untrustworthy company Update - weeks on I have continued to contact this company about my missing orders and they have failed to respond, but now just updated the status on the orders that had not shipped yet to delivered today. THESE ITEMS WERE NOT EVEN MARKED AS SHIPPED ON MY ACCOUNT AND SINCE I THREATENED TO CONTACT THE ACC THEY HAVE UPDATED THE STATUS TO DELIEVERED SO I CANT PROVE THEY NEVER SHIPPED THEM. The WORST shopping experience I have EVER had in my whole life. Never been ripped off hundreds of dollars by a company before. Crazy! So upsetting and financially damaging.
