Bath & Body WorksReviews of bathandbodyworks.com

I got say this is the first time I had a wonderful experience at bath&body works, I was in the store on 11/20/2020 at Daisy help me out, great attitude definitely should hired more people like her 😊

I ordered the Strawberry Pound Cake perfume on Nov 1st. The estimated delivery was supposed to be Nov 5-12th but it never came in until I called them on the 18th. So they reshipped my order with no charge. I was scared that I was never going to get my package after looking at these reviews. But thankfully I got it today on the 20th! I’m so happy and satisfied even if it came in late. 2020 has been through a lot, be patient for those in hope of their package or call them right away!

Why it should take nearly a month to ship one candle in the year 2020 is absolutely ridiculous. Even more disappointing is they make you pay $5.99 to have the items delivered via Snail Mail. That's NOT okay! Let me ask you something "Bath and Body Works", how is it possible that I can place an order from an independent Etsy seller and receive it in two days without paying any shipping fees??? Meanwhile, the big corporation with tons of resources, can't figure out how to get my order processed and delivered without a charge and major delay. Super frustrating. **Update: As of today 12/3, I still haven't received my order! It was originally placed it on 11/14.

On May 9, 2020 my daughter sent a gift card for $50.00 to my wife for a mother day. My wife ordered some product and pay $12.00 for shipping but never received the products. We follow the tracking number and the information say the packaged had a damage and was returned to the vendor. After this we call the company more than 20 time and each customer service operator said the same. WE ARE GOING TO RETURN THE MONEY THAT YOU WILL RECEIVE BETWEEN THREE OR FIVE BUSSINESS DAY AND YOU WILL RECEIVE AN EMAIL IN 24 HRS WITH CONFIRMATION NUMBER. When I ask to the operator the ID identification or number of the return, each one say the same, we can tell you only the first name. BATH & BODY WORKS SHAMELESSLY ROBS HIS CUSTOMERS. THIS COMPANY HAS A PERFECT FRAUD SCHEME.

I recommend not purchasing online because many people claim their product came damaged, which happened to me!! I ordered some body mists and when I received them today there was a stain on around the box meaning the liquid spilled. The body mist wasn’t filled to the top either so I’m not going crazy lol. What’s worse is the handle doesn’t work (doesn’t spray at all). They need better packaging/protection because all they do is throw in the bubble wrap and perfume all done. Not ordering online again.

I ordered products online, and was informed that my order was canceled. When I called I was told the package was damaged, but I would be refunded. I was refunded all but $6.35, which I've been told twice is the shipping fee. I called customer service twice, and chatted once and still haven't been refunded this small amount. Each time I contact the company I get the same answers, that it will be refunded in 3-5 business days. It has been almost 2 months now.

I was recently charged for shipping when I should have gotten free shipping since I spent over $50 on my purchase. When I noticed the error I immediately jumped on the chat and the representative was super helpful. I forget her name, but you could tell she was a real person behind the screen by her interactions. I definitely felt like my concerns were important and promptly taken care of.

EXCELLENT customer service from Kayla AND Amanda today 11/18/20 at the store in Chicago Riverpoint Center on Fullerton 60614 They graciously helped me with a return/exchange. It took awhile and that was my fault but they worked hard to help resolve and fix everything. I left a very happy shopper! Thanks again to BOTH KAYLA & AMANDA