BatteryMart.comReviews of batterymart.com

Response from BatteryMart.com· Nov 6, 2025

We’re sorry for the delay and understand your frustration. We emailed you on 10/23 to let you know that your order is marked as shipping directly from the manufacturer. On rare occasions, certain specialty items may ship from an international warehouse when domestic stock is unavailable, which can cause additional transit time. We always do our best to communicate this clearly and appreciate your patience. If you’d like an update or assistance, please contact us at 1-800-405-2121. We’re happy to help.

Response from BatteryMart.com· Nov 7, 2025

Thank you for your feedback. We’re sorry to hear about the trouble with your order. Our records show that the battery you received matches the part number listed as compatible with your Toshiba Satellite model. I understand our returns team is already assisting you, and we’ll make sure everything is resolved to your satisfaction.

Response from BatteryMart.com· Nov 7, 2025

Thank you for your feedback. We’re sorry for the confusion with your order. The item you received is a compatible replacement for your laptop model, but we understand it was bulkier than expected. Our team has been in contact with you to clarify the differences between the two compatible versions and to offer options for a return or exchange at a discounted price.