AUBREY W.
Posted
Great Gown, Disappointing service
As I said on Yelp. I should have gone back to Neiman Marcus. I made an appointment with a lovely person on the phone. When I arrived, there apparently was no record of my appointment. There also was no 1-on-1 assistance. They pulled 1 dress for me. No one is readily available to assist, thankfully my husband was with me to assist, but he was treated poorly by rude staff. Employees are running around crazily and it’s not clear who is an employee or there to shop. I was told that any dress I pick they can most likely get it in time. They have MANY to choose from! But because of that the few dresses I tried on were damaged, and it’s hard to tell what you’re looking at on the clustered racks. I really wished I would have had someone to look at the photos I was told to save for my appointment and help me locate. At this point I will admit that I was irritated and didn’t accept the very very limited assistance from that point forward because I just wanted out of there, and wanted to get my sweet husband that had been treated so poorly out of that environment. I did find a dress to order and it was only $500!!! But when I went to check out the ladies at the register tried to send me out the door with the sample dress! Thankfully someone that must be a manager assured them I can order the dress. Here’s to hoping my dress shows up in time. They clearly have many gorgeous affordable gowns to choose from. Maybe ask for a private shopping experience?