Eryl
Posted
If Carlsberg did Customer Service !
The model of what you would expect from Great Customer Service. When a 'problem' was identified with my order they listened, responded and resolved the situation in a professional and timely manner

Great
693 reviews
beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz (beanz.com) has 693 customer reviews on Consumer Courier, with an average rating of 4.2 out of 5.
Showing 517 reviews with 5 stars · Clear filters
Eryl
Posted
The model of what you would expect from Great Customer Service. When a 'problem' was identified with my order they listened, responded and resolved the situation in a professional and timely manner
Jennifer
Posted
A package didn't arrive, and Jean at Beanz fixed it so seamlessly and to my greatest satisfaction!
SHUBHAM J.
Posted
My coffee order was pending pickup for last 5 days. Dropped a note to Beanz/Breville support ticket, mentioning to look into it. They not only provided update but also created a replacement order which I instantly got a confirmation of. Amazing customer service, very quick and helpful resolution.
Vimanyu J.
Posted
Amazing customer service! Needed help ordering decaf beans and they helped me all the way!
Hazem
Posted
Team member was very polite, answered my questions, solved my problem.
Aaron
Posted
A coffee I had ordered did not arrive so they placed it again with the roaster and it arrived! Thank you beanz!
Sharon F.
Posted
Instant help and advice
Karen
Posted
Straightforward. Quick to resolve