BeanzReviews of beanz.com

I had an issue with placing an order for coffee beans via the website as it would not accept payment. I reported the issue and spoke to customer services who looked into the matter. The issue wasn’t resolved straight away but Nikeziwe gave assurances she would monitor the issue with the technical issue end keep me informed. As a gesture of goodwill I was sent a bag of beans free of charge which was appreciated. It took about 3 weeks to be resolved. Nikeziwe was instrumental in keeping me informed and the customer service she provided was excellent.

Communications was good but the follow-up took a little longer due to many e-mails they received. They solved my issue and that was great.

I would have given a 5 star if the respond time was faster. I received my replacement bags (2) since the oroginal 2 bags were never shipped but once shipped my card was charged again for the replacement coffee. Dont understand why, had to send another email regarding that charge. Waited a whole entire week to get back my refund. Things got taken care of but didn't like how it was handled.

***UPDATE** Pro-active in getting back to me and replacing the incorrect coffee. Keeping the coffee subscription Wrong grind was sent and I couldn't make coffee. I emailed in. After suggestions which I tried eventually one bag was replaced. One wasn't so I ended up paying £18 for one small bag of coffee. Considering my subscription right now

Es gab kaum Probleme, der Kaffee kam immer an

Effectively respond to queries and resolving them.

Getting back to me quick

Resolved my problem efficiently after a courier issue.