Excellent
763 reviews
Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy?We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale.That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next.We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.
Ben's Cycle (benscycle.com) has 763 customer reviews on Consumer Courier, with an average rating of 4.9 out of 5.
Showing 697 reviews with 5 stars · Clear filters
Steve, Perth, West A.
Posted
Shipping was discounted as it was my first purchase, the Nitto stem was perfect and it arrived very quickly. Excellent communication, a great price, and reliable fast shipping - excellent work Ben's Cycle!!
Matt M.
Posted
Great company
Brian
Posted
Ben's Cycle's is my go-to online retailer for everything that I can't find at my local bike shop. Great, timely communication--you don't have to worry about frivolous spam emails like all the other retailers--and fast shipping, too (go postal service!). They even gave me 10% discount after my first purchase. The guys/gals at Ben's are great!
chelseabrian
Posted
Ben's is how online business should be run. Good communication, fast delivery, nice shipping discount for international clients I will be back.
TooTallMFR
Posted
Purchased a second set of Nitto RB021 track bars in black to give my steelie a facelift. Received the wrong bars (Nitto RB019 in silver). Called customer service and the resolved the problem without question and sent the correct bars the same week. They also sent a 10% of next order coupon to make up for the inconvenience. I would shop Ben's cycles again.
John O.
Posted
I ordered a Tange LN-3922 bottom bracket online over the weekend. Shortly after I placed the order I realized I measured wrong so I used their online Contact Us to make a change the order. Just to be sure, I called 10 minutes after they opened monday morning and they had already changed my order. Real people, good pricing and fast shipping too. Thanks
Frank V.
Posted
I found a hard-to-find bike part on Ben's Cycle and they offered it for a great price + free shipping. Customer service is top-notch. Highly recommended and will definitely shop with Ben's Cycle again!
Customer
Posted
Everything was packaged well and made it to my door in a prompt and painless fashion
