Ben's CycleReviews of benscycle.com

Trying to take advantage of the Black Friday promo. I ordered a bike accessory via their website. My payment got refunded and they denied my order with a reason they won't ship to my country because they said my country would deny any packages from the US. Ridiculous reason! I told them that I don't have any problem with packages from the US and have been receiving packages from the US normally since the last 4 months. The worst is, the person who communicated with me via email is very rude. He didn't answer my simple question about what shipping service that they use or details where they find the news that my country is not receiving packages from the US, because even USPS didn't mention any info about that. Seems they just don't want to give the discount to the customer. Poor service. Fake promo.

The DZR H2O shoes are very nice in appearance and quality. The package arrived at our house sealed in black plastic. When the plastic wrap was opened a very strong chemical smell filled the room. The shoes had to be taken outside. The shoes now have been allowed to "air out" in the patio for two weeks. The smell is still quite strong from a few feet away. Ben's Cycle has been good to work with getting the shoes returned. We would have like to have kept the shoes.

Wrong size part was sent. Email was sent regarding wrong part, no response, so I called. He "was just about to call", right. Return shipping was arranged (to their credit at their expense), two weeks went by after tracking number showed return delivery, no call verifying return, no refund, nothing. Had to email. Email was answered, "tracking number showed delivery but was not received, but we refunded anyway". Right. Almost everything in the ordering and return process was screwed up. Buyer beware.

Tells me they don't have pedals that fit 1/2 cranks. Will not do business with again.

I ordered a new Porteur/Touring Double Kickstand from Ben's Cycle and when it arrived I discovered that it was a used item! They cleverly changed the plastic part for the legs (which probably broke/fell apart on previous use) but the metal part had bumps and scratches. It was visibly obvious that this kickstand was used! The ordering-processing-delivery was fast but I'm still disappointed. I won't order from them again.

Ordered carridice bags at a premium price so I wouldn't have to worry about ordering from England even though they were substantially more expensive. Bags arrived in a timely manner however one of the mounting clips was missing. I contacted Bens cycle and they told me they are working on it.... After about a month and several unanswered emails I still don't have the mounting hardware I need. Paid about 200 dollars for panniers that I haveto zip tie to my rack.... Thanks for nothing Bens!

I called the first number I saw on the website. The individual who answered the phone was fairly irritated after I spent 5 minutes explaining my interest and question. I was transferred to what I guess was the web department. After 10 minutes of frustrating interaction attempting to get some clarity regarding the product I wanted to order, I just ordered the product. When I received it my fear (the basis for call before I ordered) was easily confirmed. I know have to try and send it back, I imagine on my dime and using more of my time.