bentgo.comReviews of bentgo.com

Response from bentgo.com· Aug 20, 2026

Hi Sydney, Thank you for sharing your feedback. We are so sorry to hear about your frustration with the return process for your stainless steel lunch boxes and that they didn't fit as expected. We would appreciate the opportunity to learn more about your experience and see how we can assist you directly. Bentgo products are backed by our warranty, so please feel free to reach out to us at [email protected] or 657-275-3738, and our team will be happy to help. Thank you, Jessica Bentgo Support

Response from bentgo.com· Aug 5, 2026

Hi Stephanie, Thank you for taking the time to share your feedback. We're sorry to hear that the design of your Bentgo lunch box didn't meet your expectations. We understand your concerns regarding the elastic strap and how the lunch box is secured. Customer feedback like yours is valuable, and we'll be sure to share your comments with our product team as we continue to evaluate and improve our designs. We'd also appreciate the opportunity to learn more about your experience and see how we can help. Bentgo products are backed by our warranty, so please feel free to reach out to us directly at [email protected] or 657-275-3738, and our team will be happy to assist. Thank you, Jessica Bentgo Support

Response from bentgo.com· Jul 11, 2026

Hello, We're sorry to hear that your experience did not meet your expectations. We understand how disappointing it can be when a product isn't what you anticipated. We're also truly sorry to hear about your experience with our return process. While we do outline our policies on our website, our intent is never to make things difficult or feel like a hassle. We value your feedback and are continuously working to improve both our products and services. We'd appreciate the opportunity to learn more about the sizing concerns you experienced and see how we can help. Please contact us at 657-275-3738 or [email protected] so we can assist you directly and find a resolution that works for you. Thank you, Jessica Bentgo Support

Response from bentgo.com· Jun 15, 2026

Hi Ryden Small, Thank you for sharing your feedback. We're sorry to hear you experienced difficulty opening your container after it was exposed to heat. When a sealed container is left in a hot environment, such as direct sunlight, pressure and suction can build up inside as temperatures change, which may make the lid more difficult to remove. Please reach out to us at [email protected] or 657-275-3738 and let us know which specific container you're experiencing this with. Our team will be happy to provide troubleshooting guidance and help determine the best solution. Thank you, Jessica Bentgo Support 657-275-3738 [email protected]

Response from bentgo.com· Apr 27, 2026

Hi Frankie, Thank you for taking the time to share your experience, and we sincerely apologize for the frustration you've encountered. You're absolutely right, this situation should have been simple to resolve, and we're sorry that it wasn't handled with the care and flexibility you deserved. This is not the level of customer service we aim to provide, and your feedback about needing a better approach is heard. We'd like the opportunity to make this right and restore your confidence in Bentgo. Please contact us at 657-275-3738 or [email protected] so we can assist you directly and find a resolution that works for you. Thank you, Jessica Bentgo Customer Support

Response from bentgo.com· Oct 1, 2025

Hi Courtney, We’re truly sorry to hear about your experience with our return process. While we do outline our policies on our website, our intent is never to make things difficult or feel like a hassle. We value your feedback and are continuously working to improve both our products and services. We’ll also be reaching out directly to see how we can help, but in the meantime, please don’t hesitate to contact us at [email protected] or 714-668-0300 so our team can assist you. Thank you, Jessica Bentgo Customer Support

Response from bentgo.com· Aug 20, 2025

Hi H J, We sincerely apologize again for the mix-up with your order and the frustration it caused. We’ve since shipped the correct item to you, and our team will also be following up directly to ensure everything arrived as expected and that you’re satisfied with your order. Thank you for giving us the chance to make this right—we truly appreciate your patience. If you need any further assistance, please don’t hesitate to reach out to us at [email protected] or call us at 714-668-0300—we’re always happy to help. Best regards, Jessica Bentgo Customer Support