Better2KnowReviews of better2know.com

I looked online for a ‘quantitative covid-19 antibody test’ - having had covid and wanting to check my antibody levels - and came across Better2Know. They were offering two types of quantitative tests, the one titled ‘new’ cost less and measures the antibody type that lasts longer (rather than include the one that declines shortly after infection), so this is what I opted for as I had covid some time ago. The test arrived reasonably quick and so did the results (took 2-3 days for each). The result was a number indicating the concentration of antibodies in the blood, however there was no information on how to interpret this number. Is it high concentration? Low? What does it mean? I called the helpline and sent emails but they did not explain what the result actually meant apart from telling me I had covid, which I already knew. It turns out that only the other more expensive test gave an indication of the strength of the immune response. I pointed out that it was confusing and not properly explained on their website. I received no reply. I also asked whether they would offer a discount if I ordered the other test given I’ve spent this money on the first for nothing, again no reply. This is disappointing customer service, and the information on the site is at best unclear and at worst deliberately misleading. It’s a shame as otherwise it could have been a straightforward and efficient way of ascertaining antibody levels. But it isn’t really because it’s not clear that the ‘new’ test is only useful if you take a few of them over time so you compare the levels to previous ones. It was £50 down the drains.

Used better2know for my day 2 and day 8 tests as they seemed more reputable due to their company history, above pop up covid related businesses. Email correspondence was clear throughout. Day 2 test arrived two days in advance, test kit was clear. Results arrived within 48 hours of receipt. Day 8 fell on a Sunday for us and I was dissapointed the test was not dispatched Friday to arrive Saturday. We could have put it in our priority post box for the Sunday collection to arrive at the lab Monday. This mattered to us as we only had 3 quarantine free days before our return journey. I called Friday afternoon when I hadn't received a dispatch email but was told the office closed at 4pm. A note was made to dispatch asap and I was advised to call Monday. Monday the tests arrived and we did them straight away and got them in the post. I called as directed and was advised to see if they arrived at the lab by 8pm and to call back. I did call when they didn't arrive and was then told they couldn't do anything in terms of hurrying along the process until the tests arrived, was advised to call in the morning after they arrived. When I called Tuesday morning, after they arrived I was told I would receive my results that day or in the morning on Wednesday. There wasn't any nudging the lab along offered as per the previous phone call. By 4pm the same day I had my results, although my partner didn't get his until 12pm the next day. All in all a good experience with better2know, the testing and turnaround times were good and the customer service was there, and understanding of our situation. I called at a variety of times and someone always answered immediately. Just a couple of improvements, tests falling on Sundays need to be dispatched Friday as Sunday collections exist and every day in quarantine counts. I felt I had to call too many times to be told call again, call again, so perhaps a slightly more consistent approach, such as call us when the package arrived at the lab would have been helpful. After reading lots of reviews prior to travel I can say I'd reccomend better2know and would use them again.

I ordered 2 & 8 day tests, which both arrived on time. Everything seemed well organised and the instructions were clear. I received the day 2 results within 48 hours of the test reaching the lab (including a Sunday) and the day 8 results within 24 hours. Overall very satisfied.

Just to say a BIG thank you to Better2Know for the first class and efficient supply and results service you recently provided, in respect of my Day 2 and 8 Covid Tests. When I did have a query, it was dealt with by Eniel in a fast, most helpful and friendly manner. Many thanks again. NADIA MEBALE

Highly recommended based on personal experience. Tests arrived on time and testing completed quickly with email notifications sent. Customer support and online service excellent.

Louise at Better2Know has been amazing, we got helpful emails as soon as we booked with all of our details and arrived home to find our day 2 test in the mailbox. There were clear instructions and the test results were published well within 48 hours of when we sent them off. I was desperate to get our test to release results and they were really considerate of that, whilst remaining professional at all times. Their systems are easy to navigate - you couldn't want more really.

Louise responded to all my questions and emails promptly, with full details and friendly. The tests arrived on time and had all the relevant instructions.

Having ordered a whileback I was a little concerned that there maybe an issue, but the whole thing ran like clockwork for me, did not have to call them as everything arrived on time and the results thankfully were negative - will be using again!