BillykirkReviews of billykirk.com

Response from Billykirk· Aug 15, 2018

Hi Yehuda, I spoke to our team about the correspondence they've had with you up to this point and hope to clarify some of your questions. Greg replied to your email a few moments ago regarding your tracking information, but I'd like to delve a little deeper into why you haven't seen any updates yet. Unfortunately, packages shipped with BorderGuru do not show updates until the item has arrived at their hub. Normally, we would use their east coast hub, only several miles away, however, that hub is currently under repair. For the next few weeks, we're required to ship to BorderGuru's west coast hub. This, unfortunately, does add to the time it takes before you begin seeing updates in your shipment. Between your email and our response, we called BorderGuru specifically regarding your package. They've assured us that nothing is wrong with their tracking system - the package should arrive at their hub by tomorrow, and arrive to you by Monday, August 20th. We will continue to monitor the shipment from our end as well. If you have any other questions or concerns regarding the shipment, please let us know. We're more than happy to help! Best, Connor

Response from Billykirk· Aug 15, 2018

Hi Marcus, I apologize for the confusion, we reached out to you on Thursday, August 9th via email. The cuff you ordered was a wholesale product and meant to be reserved for our wholesale partners. After not hearing back, we issued a full refund. Unfortunately, we've had some issues with Shopspring.com, the site that you ordered the cuff. Products from our wholesale website were being automatically activated in their store, allowing anyone to purchase them. We've since removed the wholesale products from Spring and we are currently working with them on a permanent solution. Please note that the correct cuff is still available for purchase here: https://www.billykirk.com/collections/cuffs/products/no-156-abstract-cuff-black as well as on Spring. We apologize again for any inconvenience this may have caused and hope to make sure mistakes like this do not happen again. If you've had any trouble receiving your refund please let me know and we will work to resolve it as quickly as possible (email: [email protected]) Thank you, Marcus! Best, Connor