BilthardReviews of bilthardusa.com

I wanted to share my experience so other potential customers know what to expect and management can address their severe quality control issues. The unit failed to operate straight out of the box. Upon inspecting the internals (yes, we had to go that far), we found that a critical part was completely omitted during assembly: there was no key connecting the motor output shaft to the pump shaft. Because the splines were empty, the motor could not engage the pump at all. My brother had to go out, purchase raw metal stock, cut a custom key, and reassemble the unit just to get water pressure performing.. Customer support was disappointing after several email exchanges, a dozen photo and videos proving the product was defective. Between the misleading product origins (I believed I was buying American-made) and non-existent quality checks before shipping, this entire process has been a frustration and unproductive process. I strongly advise caution before buying. I hope the company takes this feedback constructively to correct their assembly process and improve their customer service.

Extremely temperamental machine that stops constantly work much smaller branches than the 6" capacity

Another awesome piece of equipment. Works as it should tows very easy behind the lawn mower or atv. Shreds limbs and trees up to 4 inches in diameter.

It did not come in 5 or 6 days like the ad said. It was more like 2 weeks

It took a while to get the forklift to be deliver

I bought the 22 ton log splitter online. It arrived really fast. The log splitter arrived in three packages. I opened the boxes the next day to start putting the log splitter together. First thing I noticed was how well the product was packed using wood to reinforce the boxes and and plenty of card board to protect the machine parts. Very encouraging at this point. I watched videos and read the instructions prior to putting the product together. I laid everything out and made sure all pieces were present and accounted for. It went together fairly easy just as the video showed. I put all the fluid in the motor and the hydraulic chamber that was supplied in the package. Added gasoline and started up the engine. Watched the hydraulic fluid pump through the clear hydraulic tube. I then pushed the handle forward, as suggested in the manual, to prime the hydraulic pump prior to putting it under load. Nothing happened! I went back through the steps, checking to make sure the hydraulic fluid was at the correct level, then bled the lines. Pulled the lever AND, nothing. I have my house and two short term rental properties that I need to split wood for the kiva and Swiss fireplaces. I now have to hand chop wood with a bad back until I get this figured out. I was hopeful based of reviews I had seen(which was their website). I went on Google to look at reviews and my heart sank. POOR CUSTOMER SERVICE is the theme. Due to it being defective, the reviews state you have to do videos, pictures, and a doctoral thesis. Then the website states you have to return it in it original packaging. So I have to take it apart and put it back in the three boxes if I have to return it. Come on customer service, prove them wrong and get it working! 🙏 I will ammend or write a new review based on how Bilt Hard handles my situation.

Horrible company and even worse customer service. Buyer Beware, if your product breaks don't expect to be able to order parts. I've gotten the run around for weeks. On my grass bag for the 170cc lawn mower, if it wasn't under their 3 month warranty, they will not sell you a part. How screwed up is that? Now they are asking for an order number, I can't find one that far back in my emails. If you think they would go the extra mile and search their records after I gave them pictures of the name, address, model, serial numbers, you'd be wrong. Just an extremely frustrating and disgusting experience. Don't take the chance thinking what a good price point they have, there are a reasons as I have mentioned. If it looks too good to be true, it is!! Bilt Hard shipped a fabric bag without the frame that did not meet my request. They have told me that they can no longer provide the frame (only a fabric bag), so no, Bilt Hard does not supply parts that fix their customer's problems. FYI, the new 21" lawnmower's frame and bag appear to fit my older lawnmower but they have not attempted a replacement. Beware of these SCAMS.

Purchased the 16” portable misting fan and need a replacement battery, reached out to them and they told me they don’t sell replacement parts and I would need to shop locally for a compatible one. I have searched and this particular battery seems to only be sold internationally and I have yet to find a seller of said battery who ships to the US!! Baffled that a company can sell products and don’t offer a solution to customers that need replacement, at least direct me to a merchant who will have the replacement!