Poor
425 reviews
Binance.USBinance.US is America's home to buy, trade, and earn digital assets. As a compliance-first, U.S.-regulated exchange, Binance.US offers secure and reliable access to the world’s most popular cryptocurrencies. Recognized by Forbes and Business Insider as a top U.S. cryptocurrency exchange, Binance.US leads the industry with its low fees, advanced trading engine, platform security and reliability, and robust compliance framework. Learn more about Binance.US at https://www.binance.us/.
Binance.US (binance.us) has 425 customer reviews on Consumer Courier, with an average rating of 2.0 out of 5.
Showing 12 reviews with 4 stars · Clear filters
Matt
Posted
First time I used the support system. Short to the point. Done deal 🤘🏼
Response from Binance.US· Oct 14, 2026
Hi Matt, Thank you for the great review! We’re glad to hear your first experience with our support team was quick, straightforward, and helpful. We appreciate you taking the time to share your experience. Regards, Binance.US
Tracy
Posted
I need to get on my account and withdraw out my money
Response from Binance.US· Sep 14, 2026
Hi Tracy, Thank you for sharing your feedback. We’re sorry to hear you’re having trouble accessing your account and funds. We’ve requested more information through Trustpilot so we can better identify your case and review the circumstances you described. Once we receive that information, we’ll be able to take a closer look and help with the appropriate next steps. Regards, Binance.US
Patricia D.
Posted
Easy to set up my account.
Response from Binance.US· Aug 24, 2026
Hi Patricia, Thank you for the great review! We’re glad to hear setting up your account was easy and that you’ve had a positive experience overall. We appreciate you taking the time to share your feedback. Regards, Binance.US
Robin
Posted
I had an incredible experience. The support staff were very helpful and supportive. Explained the situation and the process to resolve it. The only thing that I wish is for you to be available in Maine
Response from Binance.US· Jul 1, 2026
Hi Robin, Thank you for the great review! We’re glad to hear you had an incredible experience and that our support team was helpful, supportive, and clear about the resolution process. We appreciate your feedback about Maine availability and hope to serve more customers in the future as access expands. Regards, Binance.US
JAMES
Posted
Complicated not being supported in Ohio
Response from Binance.US· May 28, 2026
Hi James, Thank you for sharing your feedback. We’re sorry to hear that state availability has made the experience complicated. Binance.US is not currently available in Ohio. Where we don’t currently operate, it may be due to pending regulatory approvals. We appreciate your patience as we continue working to expand access where possible. Regards, Binance.US
Greg
Posted
Easy interface is nice with binance. But processing is much slower than other cexs and dexs
Response from Binance.US· May 27, 2026
Hi Greg, Thank you for taking the time to share your feedback. We’re glad to hear you like the Binance.US interface, and we appreciate your note about processing speed compared with other platforms. Your feedback has been shared with our team as we continue working to improve the experience. Regards, Binance.US
Jose T.
Posted
The support given by the associates was really supportive, despite that the fact that they not always had the means to solve a problem. My support request was about the repetitive denial of the program to process a deposit I tried because “insufficient funds” in my account. That was false, but the associates were not able to solve that. Then, what I see is that the associates not always have the resources to help or the program in my case shows something that has to be fixed.
Response from Binance.US· May 27, 2026
Hi Jose, Thank you for taking the time to share your experience. We’re glad to hear our support associates were helpful, and we appreciate your feedback about the deposit issue and the resources available to resolve it. Your comments have been shared with our team as we continue working to improve the customer support and deposit experience. Regards, Binance.US
David H.
Posted
Ever since I left Coinbase, I have been on the Binance.us platform, I enjoy it so far!
Response from Binance.US· May 28, 2026
Hi David, Thank you for sharing your review! We’re glad to hear you’re enjoying the Binance.US platform so far and appreciate you choosing us. Regards, Binance.US
