MicrosoftReviews of bingads.microsoft.com

Bing Ads customer service is entirely heartless. Due to being bedridden for 3 years with a severe illness, I was unable to access my account or appeal within their 6-month limit. Despite providing context about my medical situation, they refused to make an exception or review my case. A rigid policy that completely disregards severe medical emergencies shows a total lack of user support and basic human empathy. I would strongly advise against relying on this platform.

I signed up for Microsoft Ads with the intention of running a simple campaign, but I never even got the chance. Right after providing all my personal and business information—including payment details—my account was blocked before I could launch anything. No explanation. No warning. Just a message saying I “violated policies” without ever running a single ad. Worse, they still hold onto all my data. This feels like a bait-and-switch: collect sensitive personal info, then shut you down for no reason. It’s unethical, invasive, and borderline fraudulent. I’ve contacted support multiple times, only to get robotic responses or no answer at all. This platform is a data trap. Avoid it at all costs. Google, Meta, even Reddit Ads offer more transparency and actual customer support. Microsoft Ads? Just a waste of time—and a privacy risk.

The most useless leads ever. I've been using Bing Ads for over 10 years, and its just trash. They send nothing but fake users on VPNs and other useless traffic. You'd be better off buying fake spam traffic on Fiverr than spending money on Bing. What a joke.

More like a racket. They started billing us far more than we originally set, when we investigated we discovered Microsoft ads had changed all of our settings and key words. We switched off the Microsoft ads campaign only to find that they automatically switched it back on again the following day! We tried to remove our billing details from their ads system, this appeared impossible. They kept on dipping in to our bank account and taking money, a lot of money. These guys are crooks. We have had no issues with the other Ad provider.

I'm finally done with Microsoft ads. I get pure scam clicks with 100% bounce rate. Now the bots always put an item in the cart and leave. What a scam! I'll check and I have 20 add to carts in one day from bing, but no sale and all visits are a few second only. And all their partner Sites are garbage as well. Customer service is incompetent . They have stolen lots of money with fraudulent clicks. They are worthless

Was recently charge a $100 pre-authorisation even though we aren't running any ads with Microsoft. This is not on. Next time you should check there are ads running in an account before trying to hold someones money for 7 days. No other business could get away with this.

Would rate zero if possible Their business model seems to be to hide settings and features that overrule people's ability to manage campaigns in order to spend maximum possible budget.

My experience with their support team while setting up my 2nd ad campaign was a complete nightmare. Their guidance not only proved to be utterly useless but also resulted in my account being suspended for alleged violations. It's shocking to see such incompetence and a complete lack of understanding of their own policies from their support team. Immediate and significant improvements are necessary to rectify this disastrous situation and provide users with a reliable and helpful support system. I strongly advise caution to anyone considering relying on their support team for assistance.