Binowav Hearing SolutionsReviews of binowav.com

Loud screaming noise as they approach the ear. Instructions useless. No customer service. No refund without returning but no return address provided- despite 4 requests. Thus is a scam company. Boycot Lunova. I finally jeard back from Lunova. They offered 60% refund if i ship them to them, or 50% refund if i just keep them. Still no return address. But since i protested to my bank, my bank says they provided a full refund already i now see adds for these devices at 70% off. I shall now forward my communications to the Better Business Bureau.

I have luna pro and hoped they would last longer. They will not charge anymore. A year & a half is not a long time for $409. Canadian. Can they be reset or do I need to buy another set ?

I have two pair of Binowav Hearing Aids and both are now totally dead and I do not own them very long. I would expect they be replaced free of charge as I am totally dissatisfied.

Poor quality and customer service Don’t waste your time and money as dealing with this customer will cause you a lot of frustration

I saw the ad for Binowav and decided to order them. It took about a month to get them, since they come from China, a detail the company didn't mention. I've been wearing hearing aids a couple of years, so when I finally received them I wore them over the weekend, to try them out. During that time I couldn't get a good fit, no matter which tip I used. As a matter of fact one of them got stuck inside my ear. My wife was able to get it out. When I contacted customer service to get return instructions, I was informed that I would have to use them 60 days before they would issue a refund. That isn't what their return policy states. I'm stuck with them until December 7, at which time I will contact them again. I believe this company's advertising is misleading, and once this is resolved, I wouldn't recommend them or their product to anyone.

The product is pretty good but their customer service is non-existent! I had a device fall apart in my hand that was only a few months old. Sent inquiries to them multiple times by email through their web site. None were answered. They don't give a number to contact them.

I bought the luna pro. I was decent, but didn't last long for both hearing aids. Didn't even get a full year out of them. They did the job, nothing fancy.

This hearing aid just did not work for me. I checked the return policy before I purchased it and it reads if returned within 45 days you can return it for a full refund. When I requested the return they charged me a restocking fee and return shipping. They asked me not to return the hearing aid. How can they charge a restocking fee without it being noted in their return policy??????