Great
1,541 reviews
Bioness Medical, Inc.Bioness is the leading provider of innovative technologies helping people regain mobility and independence. Bioness solutions include functional electrical stimulation (FES) systems, robotic systems and software based therapy programs providing functional and therapeutic benefits for individuals affected by central nervous system disorders.Learn About UsContact Us
Bioness Medical, Inc. (bionessmobility.com) has 1,541 customer reviews on Consumer Courier, with an average rating of 4.3 out of 5.
1,541 approved reviews, newest moderated first
Howard K.
Posted
Everything was explained well and we know we have support.
Response from Bioness Medical, Inc.· Jan 30, 2024
Hi Howard - Thank you for leaving this review. We are happy to hear that you've had a positive experience with our team as we want you to feel supported throughout your Bioness experience!
Melih
Posted
Bioness team is amazing and super helpful. I think the products algorithm needs to be improved, as of right now it's only useful for me when I'm only walking. But the regular daily use is much more complex than that, let's say you're at work, or home, or even at grocery shopping wearing this device, it makes you almost miserable activating the electrical stimulation in the most random times. Also, the app is outdated, it would've been great to adjust modes; obviously walking and cooking is two completely different activities that requires different algorithms for stimulation. And since they have the technology it's not hard to detect the changes, let's say you're running errands and you sit in the car, or you're at home and sat down 1 minute to rest, it needs to be deactivated and activated manually each time. For that reason I can't wear it daily and make it a habit therefore I'll give it 3 stars. I have a TBI and my foot drop makes my life much harder with constant tripping. This product is not there yet to help me in my daily life. If you only want to use it for walking exercises, I think this is a very useful product though.
Response from Bioness Medical, Inc.· Jan 30, 2024
Hi Melih - Thank you for leaving this review! Customer feedback is very important to us and we are happy you had a positive with our team. We apologize for any confusion or inconvenience you may have experienced while using your device. To help, we will request that your local representative reach out to provide assistance as soon as possible. You can also call us at 855.902.5252 Monday–Friday 7am–5pm PST.
KIM D.
Posted
When the service was great but I’m still having problems with the LG 300 it’s making my phone my big toe go up more it’s kind of hurting so I haven’t been wearing it if you guys can help me out I would greatly appreciate it
Response from Bioness Medical, Inc.· Jan 30, 2024
Hi Kim - Thank you for bringing this to our attention and we apologize for any inconveniences you have experienced with your device. We want to ensure that you feel supported, so we will request that your local representative reach out to provide assistance as soon as possible. You are also welcome to call us at 855.902.5252 Monday–Friday 7am–5pm PST to connect with someone from our team.
Helen L.
Posted
My consultant Lisa was great! My only complaint is the system is very bulky. I wish it was a little more streamlined.
Response from Bioness Medical, Inc.· Jan 30, 2024
Hi Helen - We appreciate you leaving this review and are happy to hear you had a positive experience with Lisa! We understand that getting used to the device may take some time, but please don't hesitate to reach out to us at 855.902.5252 Monday–Friday 7am-5pm PST if you have any questions.
Debra K.
Posted
Good experience. Kyle was especially helpful!
Response from Bioness Medical, Inc.· Jan 30, 2024
Hi Debra - Thank you for leaving this review! We are so happy to hear that you had a positive experience with Kyle and wish you nothing but the best with your new device.
Brian A.
Posted
Kyle was great and extremely helpful fitting me for the device! The device is helping get back to where I want/need to be.
Robert B.
Posted
Much easier to use , as each step is positive with very few " dead spots " where I go for a step and don't move . it's also easier to put on , take off and plug in to recharge .I just make sure the electrodes are kept wet . thank you for a great improvement !
Response from Bioness Medical, Inc.· Jan 24, 2024
Hi Robert - It's been amazing to read about your positive experience with the device, thank you very much for the feedback! We're happy to hear that you are seeing improvements and wish you nothing but continued success from here on out.
James Van C.
Posted
It it’s a very annoying sensation that goes to bed with me it’s like I didn’t take it off my leg spasms all night but our clinician is working with me to get the device much more comfortable it does improve my steps
Response from Bioness Medical, Inc.· Jan 24, 2024
Hi James - Thank you for bringing this to our attention. We understand that getting used to the device may take some time and we apologize for any inconvenience you may have faced. We have requested that your local representative reach out to provide assistance as soon as possible. We want you to feel supported throughout your experience, so if you have any additional questions in the meantime, please don't hesitate to call us at 855.902.5252 Monday-Friday 7am-5pm PST.
