Bob Evans RestaurantsReviews of bobevans.com

I was a manager for Bobs through the ‘80’s….and once the family sold, it’s been a downward spiral of food quality, employee standards, cleanliness, management….the list goes on. No waffles? No sausage chili? No BBQ ribs? No coconut cream pie…..very disappointing.

Waitress not friendly , I mentioned coffee was lukewarm and drank it but wanted a cup w/ hot . She did not even let me finish talking. Food is not all that good as use to be , if you could work on that . Bread used for toast is old , falls apart . No thank yous for coming in

waiting a long time, seat our selves.

The restaurant was fairly busy. The waitress took a very long time to take our order. Once it was taken we waited close to 40 minutes for our food. My pecan salad was missing cheese. My potatoe soup came as we were ready to leave. It was cold and the potatoes were not done in the soup. I took 2 bites and chose not to eat it. The waitress did not charge for meal because the soup was not done. I love Bob Evans. This experience has me rethinking coming back.

No butter? No real cream for coffee? Margarine and non-dairy creamer are "down on the farm??" You spent decades advertising, building a reputation and now, instead of focusing on customers, accountants dictate your business. Do you think the president has to ask for cream for his coffee or butter for his bread? Well we don't want to either. Won't be going back.

We were at the Bedford IN location, and wanted a breakfast for dinner meal. We both ordered eggs over medium, with biscuits and gravy. My husband had pancakes as well with sausage and bacon. I had bacon. There were less than a dozen customers there including us. The biscuits were hard and inedible; had obviously been under a heat lamp far too long. Our eggs were overdone. Bacon was brittle from being overcooked and painful to eat. The gravy was darker than Au Jus and didn't taste like sausage gravy made with milk. Hash browns undercooked and had a bitter, acrid (almost chemical) taste. The meals were $42 in total. We did tip the recommended 15% but would have tipped better if the food was better prepared and edible. Pretty disappointing for a couple of senior citizens who don't eat out often. I was surprised at the poor quality of the food. The restaurant was clean and so were the restrooms.

We had a party of 4 women that had visited the Bob Evans in Sandusky, Ohio on Friday, November 5 around 6:30 p.m. The hostess sat us, but there was no interaction with our waitress or anyone else. I believe there was only one server working that night and maybe 5 tables occupied. No one asked us about any drinks. We sat for approximately 12-15 minutes. The waitress walked past our table 3 times and never even acknowledged us or said she would be with us shortly. We were finally able to track her down, and she said she would be right with us. She then proceeded to take an order for a couple that came in after us. We got up and left and went to Cracker Barrel where we received excellent service. It may be a while before we go back to that location. There is a Bob Evans in another town about 15 minutes away. We have always received good service at that one.

Between all the fees on top of 20 bucks for a meal for my child for Thanksgiving, I paid 30 bucks and didn't even get everything! There always seems to be a problem with this place!!