Emili K.
Posted
Unethical use of health information
In their marketing materials, they do not disclose that the auto-generated scan report will rank your body scan data alongside those of other clients. I was expecting to see my own health information, but instead received that, along with a bell curve showing my results compared to everyone in a mandatorily selected peer group. There was no toggle to turn off the rankings. I was stunned at how unethical and harmful their default report setting was for customers. When one gets a medical test at a doctor's office, one isn't forced to see how one's results compare to everyone else who attends that clinic. That kind of information is irrelevant to an individual's own health. I wanted a tool for my own health measurements over time, but this kind of data use was not requested and is harmful. After sending this complaint to their customer service, I was denied a refund of my remaining credit.
Response from BodySpec· Jun 10, 2026
Thank you for this feedback. I definitely understand your concerns here and wanted to explain why we provide data like this. The comparative data included in DXA reports is intended to provide helpful context for interpreting measurements like body fat, lean mass, and bone density, as healthy ranges can vary based on factors such as age and sex. We understand that not all customers are looking for the same type of reporting, and we appreciate your perspective as we continue improving how report information is communicated.




