Keith H.
Posted
Great customer service
What made my experience great is that the brace that I purchased just 4 months ago has deteriorated..the velcro straps are falling apart and for what I paid for the brace and the fact that I do not abuse or overuse the brace, the quality of the velcro straps leaves something to be desired. Bracelab agreed to replace the brace. From a customer service standpoint, this was what I needed...I need to wear my brace but cannot pay what I paid for it, only to have it fall apart a few months after I received it.
Response from BraceLab· Feb 3, 2023
Thank you for your feedback, Keith. We were happy to replace your defective product and continue being your partner in embracing your functional freedom!




