Average
371 reviews
BranchBranch is a mobile-first technology that provides fast, flexible ways to get paid.
Branch (branchapp.com) has 371 customer reviews on Consumer Courier, with an average rating of 3.0 out of 5.
371 approved reviews, newest moderated first
Claire C.
Posted
Had an amazing brunch catching up with old friends. We were hosted by Alex, and he ensured we had a fantastic experience. The food was lovely and our glasses were never empty. Thank you for a brilliant afternoon
Leo M.
Posted
This is the worst company I have ever dealt with. They need to be shutdown. My wife was hospitalized with Addison’s disease, had her gallbladder removed and diagnosed with liver failure. I spent 10 hours delivering for them to pay for her medication. Went through hell to get the card activated now they put it on hold for no reason. I was told a supervisor would call me back it’s been 11 hrs. I explained the seriousness to 5 reps and all I kept getting was blah blah. Supposedly all the supervisors are at home sleeping while my wife is dying. What the hell kind of company does this? Does anyone have any advice please?
Response from Branch· Mar 2, 2026
Hi Leo, I'm sorry for the issue you are having connecting with our support team. If you could please reach out via our in-app chat support, we will be able to escalate your issue to the appropriate teams.
Ashley S.
Posted
Branch is horrible. Customer service doesn't reply in a timely matter, if they even reply. The amount in how much to borrow changes frequently around the holiday time and the system pulls recorded hours sent over at its own convenience. It is frustrating to say the least. Please use another platform if you can. Save yourself the trouble of using Branch.
Response from Branch· Mar 2, 2026
Hi Ashley, I'm sorry for the experience you are having around the amount you are able to receive via our services. If you are still having issues with the amount please reach out to our support team with in-app chat as they can provide clarity.
Tiffany D.
Posted
I did not like how it kept my mailbox full of junk
Response from Branch· Feb 26, 2026
Hi Tiffany, Thank you for providing this feedback. We are working with our team to provide options to opt in and out of notifications and emails.
Akram A.
Posted
I would give them negative stars if I could Garbage business If you have an Uber procard, your better off never using this bank
Response from Branch· Dec 4, 2025
Hi Akram, We’re sorry to hear about your experience with Branch. If you have a specific question we could help answer, you can start a support chat with us in the app so we can resolve your concerns. Thank you!
KEVIN D.
Posted
I've read alot of terrible reviews about this company and so far I haven't had any issues. First of all keep your card locked and no one can access your funds. My deposits come 2 days early as stated and if I want daily funds is available! If you choose to use this account via Uber or any app that has your information they can access it without you having your account unlocked. Don't lie on the bank fir your misjudgements my regular bank has been hacked twice in 1 year, so regardless the institution you got to manage who you deal with!
Response from Branch· Dec 4, 2025
Hi Kevin, We’re so pleased to hear how satisfied you are with Branch. Thank you for your review and we hope you continue to enjoy the app.
TeddyBoy
Posted
its alright not the fastest app ive used but its simle enough to get things done hoping for a few improvements soon
Response from Branch· Dec 4, 2025
Hi there, Thank you for sharing your experience. We’re committed to constant improvements in the app; if there’s a specific issue you need help with please don’t hesitate to reach out to support.
Terrez C.
Posted
I someone made a illegal transfers from my account they won't tell me what account it was sent to they request back up pay moved it and my daily earnings. Now they expect me to pay it back. Matter unresolved. They only operate off Artificial intelligence. So I'm filing a complaint with the BBB also with consumer affairs. I can't even Uber because they taken all my earnings.
Response from Branch· Dec 4, 2025
Hi Terrez, We’re sorry to hear about your experience. If you open an in-app support chat, we’ll be able to escalate your concerns and get this matter resolved for you.
