BrayolaReviews of brayola.com

I have waited over a month and still haven't gotten myorder

My wife ordered a bra and it did not fit, was told she can not return it or exchange it. bad company practice, will not use them again or recommend them to others.

Very poor customer service, I ordered on 17th February 2020 through borderfee as apparently they are the medium that delivers to my country .. I haven't received my order till now, I contact both brayola and borderfee and they are both not helpful.

BUYER BEWARE: This company is a total scam or in serious financial trouble. Ordered a sports bra in October, returned immediately, still no refund. Just spoke with Robin in Customer Service who told me there is a "computer glitch" that is affecting "some" customers. Usually refunds are issued automatically, but this particular glitch is preventing both automatic AND manual refunds so they can only issue a store credit. I asked how long the issue had been going on and she said almost a month. Asked when the issue will be fixed, she has no idea. Asked to speak to a Supervisor, put me on hold, then said Sowdha would call me back within 24 hours because she had to "investigate" the circumstances. There is no way a legitimate company would think it's acceptable to keep taking orders, knowing they don't have a mechanism to issue refunds according to their policy. Word of advice - WRITE A CHECK.

Brayola - Never again! Put in an order and I received an email saying the product was on back order and they gave me the option to cancel. I canceled it. Next day the product shows up. They tried to charge me for return shipping. I Fought it and then they held $11.95 from me instead of $6!! I made the mistake of ordering a different style that fit horribly. I sent it back and when I emailed about my refund, they told me 21 days! My reply to them was that they could take my money in 15 seconds but, 21 days to return it? Within 2 minutes my money was refunded! In sure that they were hoping that three weeks was long enough to make me forget about my refund. Crooks!