Bryan AnthonysReviews of bryananthonys.com

Response from Bryan Anthonys· Sep 15, 2026

Hi Kelley, We’re sorry for the frustration and inconvenience caused by the delay with your Up North Necklace pre-order and the difficulty you experienced while trying to reach us. We did respond to your email regarding your request, and we can confirm that your order has been **cancelled as requested**. No shipment will be sent for the cancelled order. We understand how frustrating it is when a pre-order timeline changes, particularly when you were expecting the necklace to ship in September. We sincerely apologize for the communication delays and appreciate you bringing this to our attention. Thank you for your feedback—it helps us identify areas where we can improve both our communication and customer experience.

Response from Bryan Anthonys· Aug 25, 2026

Hi Karen, Thank you for sharing your feedback. We’re glad to hear that you find our jewelry beautiful, but we’re truly sorry that your experience with shipping and our exchange process left you frustrated. We understand how disappointing it is to have to contact us about shipping and then go through additional steps when you simply needed a larger bracelet size. Our exchange process does require a request to be submitted and reviewed before we can provide the appropriate next steps, but we recognize that the process can feel cumbersome. We do want to clarify that **your exchange request has now been reviewed and processed by our team**. We’re sorry for the delay in getting this completed and for the frustration caused while you were waiting for an update. We appreciate your feedback and will continue looking for ways to make our shipping and exchange processes clearer and more efficient. We hope your new bracelet size is a much better fit and that you’ll give us another opportunity to provide the experience we strive for.

Response from Bryan Anthonys· Sep 16, 2026

Hi Diane, We’re truly sorry to hear about your experience with your Gold Sand Dollar Necklace (Sea Seeker Pendant Necklace). We understand how special this piece was to you, especially since it brought back such fond memories of your mom and was purchased as a meaningful 60th birthday gift to yourself. We’re especially sorry to hear that the chain tarnished after about six months of wear. We understand how disappointing that must have been, particularly when you purchased the necklace expecting it to be something you could enjoy for years. While factors such as moisture, perspiration, lotions, perfumes, makeup, and other chemicals can affect the finish of plated jewelry over time, we understand that this does not take away from your experience or the expectations you had when you made your purchase. We’d genuinely appreciate the opportunity to make this right. Since you’ve provided your customer information, we’ll be reaching out directly to review your order and the condition of the necklace and see how we can best assist you. Thank you for giving us the opportunity to address this with you. We’re truly sorry for the disappointment and hope we can turn this experience around.

Response from Bryan Anthonys· Sep 18, 2026

Hi There, We’re really sorry to hear about your experience with the three Pause Necklaces. Knowing that you purchased them specifically for a sisters’ weekend makes this especially disappointing. These weren’t just three pieces of jewelry — they were meant to be a meaningful reminder of time spent together, and we understand why it was upsetting to see all three tarnish after just a few months. We’re glad to hear that our team was kind and helpful when you contacted us. At the same time, we completely understand your frustration with being offered 20% off another purchase when the original necklaces hadn’t held up the way you expected. We can appreciate why you wouldn’t feel comfortable making another purchase under those circumstances. Although your review is from October 2025, we wanted to personally reach out rather than let your experience go unanswered. We’ve contacted you privately to request your order information so we can find your purchase, take a closer look at what happened, and see if there’s anything we can do to make this right. We’re genuinely sorry that a gift intended to celebrate your relationship with your sisters became a disappointment. We hope you’ll respond to our message so we have the opportunity to help.

Response from Bryan Anthonys· Sep 21, 2026

Hi There, We know this review was posted some time ago, but we still wanted to take a moment to acknowledge your experience. We’re truly sorry to hear how disappointed you were with the “Pause” Necklace, especially knowing that you purchased it to replace a necklace you had loved and worn for several years before losing it while traveling. We can understand why you would have expected the new necklace to feel like a meaningful replacement for something that had been such a trusted piece. We’re especially sorry that the chain, pendant color, and overall quality left you feeling that the necklace was not comparable to your previous one. We appreciate you sharing those specific concerns rather than simply walking away from the experience. We’ve sent a request for information through Trustpilot so we can locate your order and learn more about your purchase. If you’re able to provide the requested details, we’d genuinely appreciate the opportunity to revisit your experience and see if there is anything we can do to make things right. Thank you for sharing your honest feedback. We’re sorry we didn’t deliver the experience you expected, particularly as a returning customer.