customer
Posted
Order 2 items for a total of $91.14
Order 2 items for a total of $91.14. They charge my card twice and refuse to release The funds says it's my fault, not theirs, but there are 2 confirmation numbers where they charge me twice. I am seeking an attorney and going to Sue for punitive damages.update,I had made another order before I found out that they had done this and they double charged me on the second order too. When I tried to talk to them about it they acted like it is my fault. Talk about customer NO service! The last 2 orders this has happened. My bank has said you ran it twice on my last 2 orders. One for 91.14 was ran on 10/18 and 10/21. The order after that was for 226.45 and it was ran on 10/21 and again on 10/23. I have the confirmation numbers for all 4 transactions.Where that was ran by your company.
Response from BUDK· Oct 24, 2024
Good afternoon, I see where you spoke with one of the supervisors on Monday regarding this issue. It was explained then that authorization and the payment are showing as two separate transactions because they were processed on two separate days and your bank is recognizing it as two transactions because of this. We have released our hold on the initial authorization and it is now up to your bank to release the authorization charge back into your account.



