Excellent
726 reviews
BusBankThe BusBank is a comprehensive group and event transportation management company headquartered in Chicago. We are the industry pioneer and leader in providing a single-source for chartering a bus anywhere in North America.Our experience is broad and diverse and we arrange charters for thousands of customers each year. The scope of our service ranges from simple one-day outings to large events such as: trade-shows, conventions, sporting events and large scale music festivals.
BusBank (busbank.com) has 726 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
726 approved reviews, newest moderated first
Mara S.
Posted
I received excellent customer service, both before and after the sale. The team was highly responsive, professional, and helpful, providing quick answers and support whenever needed. One of the best customer service experiences I've had!
ML
Posted
Great experience. Tom was of great assistance to help with the booking and Marco was an excellent driver. Thanks!
JD
Posted
Really happy with the service Corporate Shuttle provided. Belinda and Brenn were responsive and helped with any questions I had. Mo, our driver, was courteous and professional. The shuttle itself was comfortable and clean. I would definitely work with them again for future transportation needs.
Rachel M.
Posted
I went on a film commission locations tour recently and our drivers were fantastic and the vehicle was clean and comfortable. It was a great trip!
Response from BusBank· Oct 5, 2026
Thanks for your review, Rachel! We’re delighted our expert team and dedicated operator partners made your group travel seamless. Thank you for choosing us for your transportation needs across North America. - Your BusBank Team
Scott G.
Posted
Everything was great, transport arrived on time and was very clean. Driver was nice a courteous to all riders, even went above and beyond when picking the group up for our return trip. An unexpected Kings Tide came in and flooded the streets so he pulled up in a way that everyone could board without getting wet. I will definitely use again on future events.
Response from BusBank· Oct 2, 2026
We’re glad you had a positive experience, Scott! Our team works hard to provide customized group travel solutions that fit each client’s unique requirements across North America. - Your BusBank Team
Marco
Posted
I had a great experience with BusBank and dealing with Kayla Chaffee Dorrans made my life very easy in finding the perfect charter bus company for my needs. Always available and replying on time. I will contact BusBank again when I need this kind of service in the future.
Response from BusBank· Oct 1, 2026
We truly appreciate your review, Marco! It’s wonderful to hear that our dependable service, expert logistics, and dedicated account representatives (such as Kayla!) helped make your transportation experience smooth. From charter bus trips to event shuttles, our team ensures exceptional group travel across North America. - Your BusBank Team
Tracey Y.
Posted
Harmony did a phenomenal job getting my group to our destination. She arrived at least 15 minutes early to pick us up from the hotel and told us where to meet her after the game. We had a mix of communication on the pickup location; however, she located my group after the ballgame and got us out of the chaos that apparently is normal for downtown Pittsburgh and returned us back to our hotel safely.
Response from BusBank· Sep 30, 2026
Thanks for sharing your experience, Tracey! Our goal is to provide personalized, efficient solutions for every client. We hope to work with you again. - Your BusBank Team
Jovan
Posted
BusBank made the whole process easy from start to finish. Booking was quick, rates were affordable, and invoices were very simple to pay online. I appreciated how the trip details were laid out clearly, it was easy to share with the rest of my team. The drivers showed up on time, were friendly, and were flexible when we needed a last-minute change. The only minor drawback was limited leg room, but everything else was great. I'd use them again and have already recommended them to other teams in our organization.
Response from BusBank· Sep 30, 2026
Thanks for your feedback, Jovan! We focus on creating tailored transportation solutions backed by our reliable, expert team and efficient booking platform—whether it’s shuttles, bus charters, or complex travel logistics. We are looking forward to working with you again! - Your BusBank Team
