Sparklight BusinessReviews of business.sparklight.com

Agent was very helpful and concise sent docs promptly as he said he would

The guy who did the installation was fantastic. But I have a real problem with the prices you charge for the service you provide. I am deeply disturbed regarding your actions of “protest” concerning the grant we won to have broadband capabilities in rural Lake Providence. Your actions are unconscionable and I will hold you accountable for this act of sheer greed. I am sincerely praying that God will get a hold of you and in His mercy bring to a better decision making process. You provide a “service” to your customers. You treat your customers appallingly because of the prices you charge and you do it because you choose to exploit our “smallness” and rural location. That is wrong. You need to do better and make appropriate changes because you can!!! With no real change to your bottom line and you know it. Stop taking advantage of those of us who are not in a position if power.

Fink 2 Project/ Harbor Lake Services Incorrect configuration for network (installation delayed because attempting to port an incorrect phone number) Confusion of 2 different projects both pending. Re-submit contracts. Installation Crew unprepared twice. Insufficient materials, tools and equipment. Incomplete installation, Wi FI access points not provided as contracted. 2 additional service calls. Refused to provide Password for network to Project Manager (10 day delay) 3rd service call to set-up network. Service technician was very helpful at this juncture. Did not communicate Not a "Turn Key" installation. (Wi-Fi Access point installation customer responsibility.) Second network still awaiting parts for install.

well done thanks

The guy that did the install was very nice and informative.

Very good service

I am very satisfied with my installation. The guy is supportive and did his best job.

We have not had a great experience thus far. The porting of our number was delayed by multiple incorrect submissions by the Sparklight Business Team. Even after conferencing in the holder of the number, and correctly filling out and sending the completed request to Sparklight, they submitted a request with errors. The only way to view this is that the Sparklight team worked to intentionally delay our number porting. They went a step further and indicated that it was the number holder who is holding up the transfer! In addition, we are currently trying to port our toll free number to the new Sparklight number and that is proving difficult. Besides being informed by two other reps at Sparklight that there would be no charge to port our toll free number, we were informed by our Sales Rep that there would be a monthly charge tied to the toll free number. Furthermore, the new contract provided to add our toll free number replaces the original contract, but is now is missing the Triple 50 Promotion that was on the original contract. The promotion ends up saving us $150, so missing that from the new contract, along with the monthly fee to carry the toll free number are soar points on top of an already rocky start. – Rick Detches, Key Account Manager, Eurosoft (US) Inc.