CampaignmonitorReviews of campaignmonitor.com

There customer service is terrible. There emails are written like they don't care about their customers. They do not work with the client to change anything. Would not recommend this company.

Brilliant email marketing platform, with excellent customer service if you need it.

Blake was super helpful in helping us resolve an error on our most recent campaign. Timely responses, patient, and very professional. Thank you!

I asked a question and had the solution in a very short time - which i appreciated as i am out in Australia, presumably back of the US clock.

Absolutely awful and unsympathetic customer experience. Am a very small hotelier in the French Alps hit hard by the coronavirus pandemic - and Campaign Monitor could care less about me and the fact that they charged me throughout this entire period of inactivity. I asked for a part refund to assist me (I simply had no use for Campaign Monitor but did not want to lose my templates and database) but was flatly told "no". I have large corporations I work with who are more sympathetic!! Hell - even Booking.com cut me some slack and helped us out financially. Really really appalling of Campaign Monitor.

Great software, super quick and professional support, always helpful!

The customer service team at Campaign Monitor is top-notch. I sent an email campaign with a broken URL, and after a quick phone call they were able to update that link before even .01% of my customers opened. I wouldn't trust anyone else with my email campaigns!

USD/EUR price conversion is a total rip off. In the Basic Plan you pay $129 or €129 (instead of market conform €107), $199 or €199 (instead of €165), but ... wait for this ... $299 or €329 !!! (instead of €248). We get it that they try to be Apple where USD = EUR, but while adding $100 from Tier 2 to Tier 3, they add €130 (equivalent $165) for EUR customers. Why???? Support in totally unwilling to admit their Tier 3 pricing makes absolutely no sense and hide behind "it's not up to us, it's Sales". We are currently looking for an alternative for our clients.