CampaignmonitorReviews of campaignmonitor.com

Very helpful, thorough response addressing my question and giving guidance for handling it.

Both technical advisors, Priya and Curtis, were very helpful. We are two volunteers who donate our time putting on fundraisers for our two non-profits, the Aplastic Anemia & MDS International Foundation one of which helped us with the rare illness that took our oldest son and the other which is a small school in Selma AL, McRae-Gaines Learning Center. We use Campaign Monitor to engage with past participants so that they don't miss the opportunity to fundraise with us. We understand that major companies might better use Campaign Monitor, but with training it can be a very useful tool for non-profits as well.

Quick, responsive, accurate Sorted me out with one question and got right to the issue.

Campaign Monitor is a great email marketing platform. Our reach and open rate has improved immensely since using CM. It's easy to use and secure.

Campaign Monitor support is timely and clear - exactly what support should be!

I had a very disappointing experience with Campaign Monitor. There were no clear instructions on how to cancel a subscription. I sent an email to cancel my subscription and received no response. Meanwhile, they continued to withdraw money from my bank account for several months without my noticing. When I contacted them, I was informed that their emails are not monitored, a fact that was never communicated to me. I did not receive any auto-reply to indicate that my cancellation notice had not been received, so I mistakenly believed that the cancellation had been processed. Dealing with Mike, the shift leader, was particularly frustrating as he showed no empathy towards my situation. Although I requested to escalate the issue to a manager, I was told it had been escalated but still received a response from the same person, not the manager. Overall, my experience with Campaign Monitor was far from satisfactory.

Cannot contact these people at all. Our admin has left the company, and its impossible to make contact with them. I urgently need to update my billing details..

As usual, the very quick response time Support (Vikki). Overall, an excellent service.