CampaignmonitorReviews of campaignmonitor.com

My organization is conducting an internal risk assessment, and they had a few questions to ask Campaign Monitor directly. They were answered within a few hours of opening a support ticket.

I am new to this ESP and have lots of questions about the user interface. Every time I reach out to the support team, they are fast, friendly, professional and very helpful. They understand our needs and make us feel like our business matters to them.

The sign in process is one of the most annoying I have ever experienced. Have 2FA on and get a code sent but that doesn't stop being asked to choose bikes, cars or some other crap. Often taking 4+ goes before being given access to account. It is a pity because the service itself once in is great but this really needs to be sorted out.

The support team did what they needed to do to steer me in the direction of resolving my problem.

Great customer service, Campaign Monitor always checks up on myself and my team!

Response time was almost instantaneous and instructions were clear, easy-to-follow, and confirmed by my support contact. Very happy with the results.

I was extremely satisfied with the support and assistance we received from Jess. She had exceptional communication skills and was very knowledgeable, engaging and reassuring throughout the 2 days of support provided..

Shocking support, I haven’t been able to log in all day or get any help accessing my account so haven’t been able to launch a campaign potentially costing my business thousands in lost revenue. Trying to log in on different devices causes more errors with waiting with codes to arrive which never do and the best bit…. They say to get support log in to your account 😡😡😡