Average
702 reviews
Cardclaimcenter.com formerly eclaimsline.com!
Card Claims Center (cardclaimcenter.com) has 702 customer reviews on Consumer Courier, with an average rating of 3.2 out of 5.
702 approved reviews, newest moderated first
Steve L.
Posted
They did far more to resolve this issue than my insurance company did.
Response from Card Claims Center· Aug 17, 2026
Thank you for taking the time to leave us a review. We are thrilled to hear that you received excellent service. Your satisfaction is our top priority. Best regards, Chemia H. Card Benefit Services Social Care
Sonia L.
Posted
What a great benefit that I didn’t even know I had!! It came in at the right time! I am thankful for the help!!
Response from Card Claims Center· Aug 14, 2026
Thank you for taking the time to leave us a review. We are thrilled to hear that you are happy with the service provided. We appreciate the kind words. Your satisfaction is our top priority. Best regards, Chemia H. Card Benefit Services Social Care
Maria T.
Posted
This benefit saved us when an unknown person/object/vehicle slammed into our rental van overnight. We didn't know we had the benefit as Capital One Venture cardholders, and what a relief when we discovered we were covered. Once we filed, things moved smoothly. The only real snag was the website kept crashing on both Chrome and Safari. We had to use a different computer to file. Also, Budget was not being forthcoming with documents. Thats not Capital One's fault, but it was problematic as the rental was overseas. Nonetheless we got reimbursed and we are very pleased with this service on our card.
Response from Card Claims Center· Aug 14, 2026
Thank you for taking the time to leave us a review. We are thrilled to hear that you are happy with the service provided. We regret to hear about the issues you experienced with the website, but we are pleased to know that overall things went smoothly Best regards, Chemia H. Card Benefit Services Social Care
Sara K.
Posted
I've never needed to file a claim in the past but I was recently in Los Angeles and didn't realize that someone side-swiped our rental vehicle in the parking lot of the hotel. We were informed of the damage when we returned the rental. Thankfully, I knew my Visa Infinite card carried primary auto damage insurance and looked up how to file a claim. I was able to submit the rental agreement information immediately and uploaded a copy of the damage letter once I received it from the rental car agency. From there, the card claims center sent payment directly to the rental car agency and my claim was satisfied. It was easy and made me feel good about using my credit card for all of my purchases, especially those related to travel.
Response from Card Claims Center· Aug 11, 2026
Thank you for taking the time to leave us a review. We are thrilled to hear that you are happy with the service provided. Your satisfaction is our top priority. Best regards, Chemia H. Card Benefit Services Social Care
Eric F.
Posted
less difficult to process than i anticipated
Response from Card Claims Center· Aug 11, 2026
Thank you for taking the time to leave us a review. We are thrilled to hear that you are happy with the service provided. Your satisfaction is our top priority. Best regards, Chemia H. Card Benefit Services Social Care
Alexis R.
Posted
I did not have have any expectations. Nothing like this had happened to me before. As far as the claim goes everyone I spoke with was very nice but I thought it took forever to get anywhere. I guess if I had been lucky enough to be in contact with the last person that gave me instructions on what else to do it would not have taken taken as long as it did. Overall everything worked out fine. I would recommend.
Response from Card Claims Center· Aug 10, 2026
We appreciate you sharing your experience with us. We regret to hear that the claims process felt lengthy, and we sincerely apologize for any frustration this may have caused. Thank you for sharing your feedback—it provides us with valuable insights as we continuously strive to improve our services. Best regards, Chemia H. Card Benefit Services Social Care
Matthew B.
Posted
Streamlined and simple process to upload relevant documents (invoice, damage assessment, etc) and receive feedback on what documents are still required, throughout the claims procedure.
Response from Card Claims Center· Aug 6, 2026
Thank you for taking the time to leave us a review. We are thrilled to hear that you are happy with the service provided. Your satisfaction is our top priority. Best regards, Chemia H. Card Benefit Services Social Care
james W.
Posted
Laura went above and beyond but this seemed to be the standard way of work here. Very impressed with this process and so thankful for the excellent service I received from start to finish
Response from Card Claims Center· Aug 3, 2026
Thank you for taking the time to leave us a review. We are thrilled to hear that you are happy with the service provided. We appreciate the kind words. Your satisfaction is our top priority. Best regards, Chemia H. Card Benefit Services Social Care
