Excellent
546 reviews
CASAINCMM CASA is an online home improvement and decor brand with a large focus on bathroom products and kitchen products. Consumers can purchase our products through a variety of retailers, such as Home Depot, Lowe's, Amazon, and on our website. Since 2019, our mission has been to provide customers with a range of top-quality, certified products they can rely on at an affordable price.
CASAINC (casainc.com) has 546 customer reviews on Consumer Courier, with an average rating of 4.6 out of 5.
546 approved reviews, newest moderated first
Emir H.
Posted
definitely great experience after water heater replacement and loosing hot water pressure contacted people from casainc and quick reply to identifying part and sending me a video on how to replace it myself was super helpful also communication was excellent thank you
Carolyn
Posted
I purchased a outside umbrella from your company and its falling apart. The material is so cheap it cant withstand the sun. I've only had this umbrella barely 3 years. I purchased a umbrella at home depot 10 years ago and it is still in excellent condition. I wanted to purchase this one from your company because of the length. Never do that again
Response from CASAINC· Apr 23, 2026
Dear Valued Customer, Thank you very much for sharing your experience. We sincerely apologize for the frustration and inconvenience this situation has caused. We are truly sorry to hear that your outdoor umbrella did not meet your expectations and began showing wear after a few years of use. This is not the experience we want any of our customers to have, especially when you chose our product expecting long-term durability. We want to assure you that we take product quality concerns very seriously. Your feedback has been shared with our product team for review and improvement. At the same time, we would like the opportunity to better understand your situation and see how we can assist you further. To help resolve this promptly, please contact our customer service representatives ([email protected]) and reach out to discuss possible solutions. We truly appreciate your patience and understanding, and we hope to have the opportunity to restore your confidence in our products. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)
Gina M.
Posted
I installed the shower system in our spare bathroom in a muted black. It looks beautiful, but after some time the wand started to peel. I reached out to customer service and they were very kind to replace it. I’m looking forward to getting the new piece soon.
Jeff W.
Posted
Product looks great and works wonderfully. We had been in search of a particular look for our shower (round shower head with a round controller and also a tub spigot that we could push out of the way when not in use). CASA INC had exactly what we were looking for! and it came in a bunch of different finishes for us to choose from.
Neal H.
Posted
Bought a shower fixture with a faulty cartridge and they replaced it within a couple days. No trouble at all
David
Posted
Very fast, well coordinated shipping. Excellent product. Good price.
Joe
Posted
Mona was extremely helpful and very thorough with helping me,nice to see customer support still exists. Thank you.
Daniel Vergara L.
Posted
I had a great experience with their customer support. I needed a specific replacement part for my shower system, and even though I didn’t have all the original purchase details on hand, their team was extremely helpful and understanding throughout the process. They were very responsive, professional, and went above and beyond to assist me. They quickly confirmed the availability of the parts and guided me step by step until everything was resolved. I truly appreciate their willingness to help and their excellent communication. It’s not common to find this level of customer service. Because of this experience, I will definitely keep their brand in mind for future remodeling projects in my company. Highly recommended!
