Casey's General StoresReviews of caseys.com

I've grown up with Casey's taco pizza for decades and was very excited to have a Casey's here in Austin TX. Tonight we ordered one and it was not worth the money. I lived in Des Moines Iowa and always bought taco pizza. When I visit Des Moines, I always stop by Casey's. The pizza I bought tonight had just a few Doritos on it. Hardly any toppings. At best it was mediocre. I'm going to give them more time to train the staff and try again in a few weeks. Casey's has really good pastries, cookies and scotcheroos! I love you can buy a slice. Bring your best game because you have lots of fans here!

This is mediocrity at its best. The fuel is just the type that meets federal standards and that's it. No Top Tier gas but an assortment of blended gas. Their store is fine, it's what you get in a fuel stop. Their pizza's are edible but nothing to brag on. I think actually the quality of pizza has diminished over the years. We buy gas so we get points which helps reduce pizza costs. It's cheap and fills the gut. The crust should be baked longer it's thin and underbaked. Not a good combination. I would also mention the pumps seem to break down more than most places. I see many times bags on at least half if not all. Or you have to pre pay and cards are either not working at pump and require payment inside.

The manager Tracy is a rude nasty employee so is the employees smoking crystal meth in the bathroom and some employees taking Klonopins before coming to work or taking illegal drugs and passing them out to customers I just wanted to add this to the Survey Too To let them know what is going on thank you at the Madison Ave n Stop 12 Store

I ordered a taco pizza and it was not good. Mostly had Doritos chips all over and not much of anything else

Location was spotless, unfortunately all we wanted was a good cup of coffee. The coffee itself was good, but 20 min down the road and the cups were both leaking from the bottom.

We order a pizza every week most of the time it's really good, but this time it was really salty couldn't hardly it it.

Pizza is not bad but costumer service not good one of Casey's employee got mad at me for a little mistake

The service you receive at each visit is almost always a mixed bag. Service varies by store in Aurora, MO. Their food is almost always delicious, but one store has a tendency to burn their pizzas & cheesy breadsticks and then just toss them in the box anyway. It tastes pretty nasty. That particular store also will not call you & tell you if they can't prepare the food you ordered. They wait until the DoorDash driver gets there. They have the DD call you and say they can't make the food. If you want a replacement? Well, then the DD driver has to sit there for 15 - 20 minutes while they prepare it. If you don't want to make the driver wait, or you are short on time or just plain hungry, then you go without. Why wait to call? Why not call when the order is received? They never bother to remove the item from your paid bill either. They also won't tell you if the products you ordered are OOS. They will either have the DD driver offer a more expensive replacement or they just don't fill that part of your order. Again, they won't adjust your bill. All of this could be avoided if the staff would simply call when the order is placed and make adjustments at that time. This seems like common sense. Apparently, it is not. Caseys is losing sales because people don't want to make the DoorDash drivers wait around or they are hungry and don't want to wait another 30 minutes for their food only to have half of the order arrive hot and fresh and the first half old and cold. I don't know if the staff is very busy, lazy, incompetent or just poorly trained, but it really is terrible business practices for the store. I would think the owners or corporate would address these issues, but they are always a problem. There are easy solutions too. Loss of sales must not concern them very much. Another location we use is always fantastic. The food is hot, fresh, prepared to order and our order includes everything. If there is an issue they always call. They always go above & beyond. We'd use that location exclusively, but all locations do not carry the same prepared food and shelf items. Even name brand popular pop choices are not consistent. I don't believe Caseys can be blamed for supply issues. That's a problem across the US right now. Caseys fryer being down is fast becoming the joke McDonald's ice cream machine has become. Most people know Mickey D's ice cream machine isn't broken. The employees just don't want to clean it. It makes me wonder whether or not the fryer is really down or if they just don't want to change the grease or clean up at the end of their shift. If that's the case, then stop offering fried foods on the menu. Why offer food you won't prepare? Regardless, it's poor business practice. Caseys is losing sales and the customers can't get the products they love. It also leads to the aforementioned problems. e.g. Overcharging customers, not fixing bill and making the DoorDash drivers do what they, Caseys staff, should be doing. Getting all the items requested in your order is also hit and miss. It also varies by location. Ordering dipping cheese with your cheesy breadsticks may or may not net you dipping cheese. Often, you'll get a side of pizza sauce instead. Mistakes happen. It's not a huge deal. The problem lies in that it happens fairly often. Also, they charge an extra .50¢ per cheese cup requested and they never adjust your bill when they don't send them with your order. A lot of this is minor. It's easy to overlook. It's easy to brush aside. We can't be the only ones overlooking these things. However, we've gone from being overcharged .50 - 1.00 for cheese to $4.89 for entire sandwiches they couldn't make. That's a lot of free money Caseys is bringing in by slighting their customers and not providing them the products they advertise. It's starting to get tiresome. They raised their prices. We can't afford increased prices on food they don't include in our orders. We are looking for a good menu with service to match. If we find that here in town Caseys won't be our first call for dinner anymore.