Scott R.
Posted
Disappointing Quality, and Nonexistent Customer Service!
I am extremely disappointed with Catalina Crunch, not only with the quality of its snack mixes but also with the complete lack of customer service. A couple of months ago, I purchased one of their snack mixes and was surprised by the extremely limited amount of cashews and almonds in the bag. Considering the premium price of this product, I expected considerably better. Thinking perhaps I had simply received a bad batch, I decided to give Catalina Crunch another chance and purchased a different flavor. Unfortunately, my second experience was even more disappointing! **What makes this situation even more frustrating is that I have reached out to Catalina Crunch TWICE to express my concerns, and neither attempt has received a response.** Not even a simple acknowledgment! When a company charges premium prices, consumers should expect premium quality AND responsive customer service. Unfortunately, Catalina Crunch has failed to deliver on both. I don't mind paying more for a quality product, but I do expect to receive what I'm paying for. And when I take the time to contact a company with legitimate concerns, I expect the courtesy of a response. **Two disappointing purchases. Two attempts to contact customer service. Zero responses.** That speaks volumes about my experience with this company. I sincerely hope Catalina Crunch reevaluates both the consistency of its products and how it treats customers who take the time to provide feedback. **Bottom line: Premium pricing means nothing without premium quality and customer service. Catalina Crunch has lost my confidence and, unfortunately, my business.**
