Sherri B.
Posted
Terrible products and customer service
I ordered the stainless steel litter boxes. When I received them one was bent. When assembled even the non bent one left a huge gap where the cat pee could go through and the latches are not tight at all. Once I saw how cheaply made these were I packed them back up without ever using them and asked for a refund and a return shipping label. I was offered a 30% refund and to keep the products. I said no! Especially not at $240. Then they replied “sorry your cat didn’t like the cat caves”. I emailed back that it wasn’t cat caves it was litter boxes. I suspect pre-written email correspondence. I was told I would need to submit pictures first. I had already packaged the litter boxes back exactly as received so did my best with pictures and submitted them. I was thanked for submitting the pictures, told $20 would be deducted from my refund and I would not be guaranteed a 100% refund and told it would be 24-72 hrs before someone would get back to me. It’s been more than 72 hrs and no word yet. I emailed them again today. Do not buy from this site. It’s a scam!