michael F.
Posted
Poor Customer Service and Unfair Refund Policy – Buyer Beware
My elderly mother purchased the Cellercise from Cellular Health Innovations hoping it would help with her health and mobility. Unfortunately, after the first use, it did not perform as expected. I believe the product is designed for larger individuals, and my mother is of smaller frame. When she reached out to David Hall, instead of providing help or guidance on a refund, he tried to convince her to continue using it — claiming it would “suddenly start working” after some time. This seemed like a tactic to delay until the 30-day return window passed. Each time my mother called, he kept her on the phone for long conversations while avoiding giving clear refund instructions. We eventually returned the item at our own cost (about $150 in shipping) and were then told we would not receive a full refund because they are a “small business.” My mother lives on a fixed income, and this experience was very upsetting. Buyers beware — this company appears to take advantage of seniors by using delaying tactics and refusing fair refunds. We hope the BBB investigates their practices so others don’t go through the same experience.