ForceusaReviews of forceusa.com

The worst customer service I have ever dealt with. I had an attachment break. Tried to order and pay for it on their website. Couldn’t find it. Went back and forth with emails for four months to finally be told they can’t find the attachment and don’t have an answer for me.

Equipment (5/5 Stars): The Force USA C20 itself is exceptional—solid, versatile, and well built. ​ Delivery / Freight Company (1/1 Stars): The shipping carrier was a complete disaster. Force USA desperately needs to partner with a new freight company. Handling of the delivery was poor, resulting in damaged equipment upon arrival. ​ Assembly Team (5/5 Stars): In contrast to the carrier, the team that came to assemble the machine was phenomenal. They were prompt, worked with great professionalism, and completed the build efficiently in a timely manner. ​ Customer Service (5/5 Stars — Thanks to Vanessa Remels): The customer service rating is purely down to Vanessa Remels. She was an absolute angel through what was a stressful, frustrating process. From dealing with the damaged equipment to issuing replacements, Vanessa was in touch at all hours of the day, providing constant updates and proactive solutions. ​If not for Vanessa’s dedication, responsiveness, and genuine care, I likely would have canceled my entire order. She truly feels like the heart of the company. She deserves a promotion and a raise for her extraordinary work.

Follow to ForceUSA order of a new cable that broke on my G9. I called, spoke to Tiara 4 days ago, order the new cable, and received it today! It works like new!! Thank you Tiara and FORCE USA!! 💪🏻😉

Compra Forceusa G3 y accesorios. La entrega se demoró un poco, pero venía todo bien embalado. Rápida y excelente atención por parte de Carlos y Patricia. En definitiva, la experiencia de compra fue positiva y recomiendo la empresa.

Worst customer service ever. I tried to call to get an update on a delayed order with zero response. When calling - it just hangs up on you after a few minutes and asks you to send email. When I send email - no one responds for up to a week unless multiple emails are sent. When I ordered - I was told in was in stock and would be processed in a week because they are delayed which is fine. But they just updated the web site after 2 weeks saying that they are out of inventory. And I eventually got an email saying my order would be processed next month. Also - Force USA already charged my credit card for the purchase even though it's back ordered. That's a really unsavory business practice. I have ordered products from their competitors, and I noticed that none of them charged my credit card until the product shipped.

I can't say enough good things about this company. I recently purchased a C10, and it is amazing. I love the center cables and the low row attachments. Their customer service was easy to deal with, and I appreciate that they are located in the US. Great overall experience and company, I would buy from them again.

Résumé : J'ai acheter un Force USA MyRack Cable Crossover (Un Côté) à 400€ via le site titaniumstrenght. Je suis extrêmement déçu de ce produit acheter via le site titaniumstrenght qui est peu qualitatif. Je ne recommande pas du tout à moins que vous travailliez avec des charges légère >20kg. Point positif : Livraison correcte, carton abîmé, mais produit non dégradé. Point négatif : Notice en anglais, mais honnêtement ça ne m'a pas déranger, sauf pour l'étape 7 qui est très mal expliquer, il manque des schémas pour que ça soit plus claire. J'ai dû regarder des photos d'illustration sur le site internet pour comprendre. 2 h à 2 pour le montage, plutôt simple pour les partis 1-6 et 8 et compliquer à l'étape 7. Les éléments glissent très mal entre eux, ce qui a pour conséquence de donner une résistance non-proportionnelle et brusque lors du tirage du câble. J'ai dû limer les éléments en plastique pour que ça glisse un peu mieux. Malgré plusieurs réglages différents, la poulie n'est toujours pas stable lorsque charge au-dessus de 60 kg pour du tirage horizontal. Ou que je tire le câble très loin pour les autres mouvements avec des charges moins élevés. Les grandes barres bougent sur le côté, il y a un differenciel qui va jusqu'à 6 cm entre le haut "droit" et l'horizontale et 4 cm avec le haut "gauche" et l'horizontale. Je n'achèterais plus jamais de produit force usa et je vous invite également à le faire.

Purchased $5k worth of equipment. It shipped quickly and we received a notification of the delivery date. The morning of the delivery the delivery company called to ensure we had a forklift at our RESIDENTIAL HOME to unload the boxes. Obviously, we do not happen to have a $30k forklift sitting at our house so they told us they can not deliver it and that all of their customers that purchase something like this typically have friends that have equipment to unload the truck. We then called customer service for hours and they do not pick up the phone. We also tried live chat and nobody answers. A HORRIBLE experience. Their website specifically says that there will be curbside delivery and they will only unload the packages but will not put it in your home or up stairs. Any company that sells such expensive equipment should have a top notch customer service platform. Not this company.....you won't be able to get ahold of them. If we had known that we would have never purchased.