CenterwellpharmacyReviews of centerwellpharmacy.com

ZERO stars. Awful. Can't get through to anyone. Been waiting 2 weeks for my prescription. It now says that it'll be delivered in 2 days, but they're still filling it so that won't happen. DO NOT use if you actually want your meds

If I could not give any stars, I would. Prescription was sent over on 2/8 and status as of 2/16 still says "Pharamacy is filling your prescription". When I called, I waited an hour and 7min before someone answered. I couldn't understand the person. In addition, said it will get filled on 2/23 and asked for my details. I was so upset! I said you have all my details in my account...address, billing payment...etc.. I immediately hung up and decided to fill elsewhere. This company should not exist.

They outsource their pharmacy representatives to individuals in other countrie(nothing wrong with that) however, these people literally do not care about your issues or concerns! This woman put me on hold and waited me out...I hung up after 46 mins on hold! The wait times are abhorrent! This establishment needs to be shut down!

Every few months they would try to charge my for my meds and they say it’s not covered from my insurance they send me medication that is not covered by my insurance and try to get me to pay for it they didn’t tell me it’s not covered they say they don’t tell anyone that medicine are not covered they just send them witch they need to let people know that it’s not covered I even talked to the pharmacist about it see said they won’t let anybody know medicine is not covered so I would think twice before you get your medicine from them I would go somewhere else to get your medicine

Incompetent customer service. Don't fill prescriptions. They make you jump through hoops to get your meds. Terrible pharmacy. Do not use.

Extremely hard from the very beginning to log on, who knew to use a lower case letter for the beginning of a sentence, how dumb am I, also waited 2 weeks for initial medication, didn’t have an option for faster delivery, called to find out why, been on hold for over half an hour now, customer service rep had no idea why, claimed not the normal, I highly doubt it. I thought cvs was bad, this takes the cake.

I would rate zero stars if I could. They messed up my order and I had to call them 4 times .. they charged me twice for the medication after not being able to find the prescription in the first place in their system. They do not hire enough staff to man their phone lines and the hold time is 1.5 hrs +++ this is the worst customer service and I would NOT RECOMMEND filling your script with them. Look for another specialty pharmacy. I cannot believe this is how they do business - no email , no option for them to call back when it is your turn like most businesses have in 2026 and their website chat feature does not work. JUST AWFUL - you will be so frustrated and there is nothing you can do. They simply don't care 1 bit about their customers; it is ALL ABOUT THE MONEY to Centerwell. So very disappointing to know this is allowed to even happen.

Horrible customer service. Can't locate my prescription in online account. On hold on the phone until I give up and hang up. One of the absolute most inept companies I have ever dealt with. Don't deal with them. I assure you that you will regret it.