Excellent
987 reviews
CertapetWe coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals.We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Certapet (certapet.com) has 987 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
987 approved reviews, newest moderated first
Eileen S.
Posted
Thank you CertaPet! We so appreciate Fabiola , she had lots of patience,as we did our computer accessment! Our therapist Haley is so nice! And yes she is licensed! They are so nice to work with and we highly recommend!
Cary C.
Posted
It was a very easy process and my therapist called the next day... I can now feel very comfortable traveling with my beloved support dog.
becky D.
Posted
Certapet has been awesome to work with. They not only are prompt with their responses but provide very informative updates to their programs. Excellent communication from Certapet to keep you informed on any changes or updates!!
Carolina B.
Posted
CertaPet is one of those companies that unfortunately are rare these days in that they not only do what they say but they go above and beyond meeting expectations and at the same time are very responsive in all communications and for customer support. This is my second year and they continue to provide premium service.
Kwos
Posted
I needed an ESA letter in the middle of traveling. Everyone was so gracious and quick to assist. This is a legitimate referral service with a quality reputation. I’m so glad my friend referred me!!!
Louise P.
Posted
Great experience! Special attention and prompt follow up...
yari G.
Posted
I see this as a referral service which is great because they connect you with real, licensed mental health professionals that are actually in practice.
Deborah D.
Posted
DON’T DO IT!! All the positive reviews will change once these people realize they’ve been scammed when their document turns out to be fraudulent. No valid license for the “therapist” in my state. Upon asking for proof, she only stated “trust me, I’m licensed” and never provided any documentation or a license. After being evicted for a fraudulent ESA letter, Certapet hangs up and won’t respond to requests for a refund. Go to an actual therapist. This is a scam!
Response from Certapet· Oct 1, 2020
Hello Deborah. Please be more than welcome to contact us directly and we will be happy to help you. Please also note that you can verify the therapist's licence. It's provided on the letter and we assign the patient state by state. We apologize for your experience.
