Julie F.
Posted
Great communication
Great communication. Friendly staff. Small but comfortable and accommodating waiting room.
Response from Crystal Fusion· Oct 23, 2025
We're happy to hear. Thanks for the feedback!

Excellent
190 reviews
Crystal Fusion is the leading provider of water repellent glass treatment for your windshield, warranty coverages, and vehicle appearance protection products that keep your vehicle looking like new, while giving customers peace of mind that if damage occurs, they're covered.
Crystal Fusion (cftproducts.com) has 190 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Showing 157 reviews with 5 stars · Clear filters
Julie F.
Posted
Great communication. Friendly staff. Small but comfortable and accommodating waiting room.
Response from Crystal Fusion· Oct 23, 2025
We're happy to hear. Thanks for the feedback!
Timothy J.
Posted
The experience and customer service was great as well at the technicians who came out to replace the windshield.
Charmaine
Posted
The claim was easy to file and the service was great.
Response from Crystal Fusion· Sep 19, 2025
We're happy to hear that filing the claim was easy, and our service was great. Thank you for your positive feedback; we appreciate it.
Jillian
Posted
We have had to use our Crystal Fusion warranty twice and each time it's been a very smooth experience, from the initial phone call to glass replacement. There's no long waiting period or loopholes to jump through, and customer service has been great.
Response from Crystal Fusion· Sep 19, 2025
We're happy to hear that our warranty process has been smooth for you. It's great to know that you've had a positive experience with our customer service. Thank you for your feedback!
Rebecca Wren S.
Posted
Very good timely service
Response from Crystal Fusion· Sep 19, 2025
Thank you for your positive feedback!
LK
Posted
At first I was concerned about having the new windshield treated, scheduling with the dealer, that sort of thing. The manager at Low Cost Auto Glass explained to me that they would apply the Crystal Fusion treatment to the new windshield. And they did. Even attached the decal. When I picked up the vehicle, Manager double checked the interior cleanup, it was fine. In short, I felt the vehicle was well taken care of.
Response from Crystal Fusion· Sep 19, 2025
We're happy to hear that the Crystal Fusion treatment and overall service met your expectations. Thank you for your positive feedback!
reindeer87068
Posted
**********
Response from Crystal Fusion· Sep 19, 2025
Thank you for the 5-Star review!
Kyle W.
Posted
It was easy to get my Defender’s windshield replaced. I love that they were able to come to my house to conduct the service!
Response from Crystal Fusion· Sep 19, 2025
We're happy to hear that your windshield replacement was easy to schedule! Thank you for your feedback.