ChargeAutomation Reviews | Read Customer Reviews of chargeautomation.com

ChargeAutomation Reviews | Read Customer Reviews of chargeautomation.com

ChargeAutomation reviews

67 approved reviews, newest moderated first

Aj
Posted Oct 19, 2023
Seamless, excellent customer service!
Seamless, takes away a lot of the back and forth I had to deal with when processing credit cards and verifying ID. Highly recommended!
Response from ChargeAutomation· Sep 11, 2024
Hey AJ, We’re so glad to hear ChargeAutomation is taking the back-and-forth out of your credit card processing and ID verification! 💳✨ Less hassle, more time for the things that matter. Thanks for the glowing recommendation—here’s to keeping things smooth and stress-free! 🙌
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Ryan
Posted Oct 6, 2023
Great tool for hosts
We use ChargeAutomation to collect security deposits, rental agreements, and some payments from guests when they book on various platforms. It's very nice to have a unified and automated system to handle this and allow guests to self service. After they complete their info they have access to our guidebook and keycode as well. In addition I would like to mention that ChargeAutomation support is pretty great. While the software is still maturing, the support team is quick to address issues and get fixes in from their dev team.
Response from ChargeAutomation· Sep 11, 2024
Hi Ryan, We love hearing that ChargeAutomation is helping you keep everything unified and automated… it’s like a guest experience superhero cape for your business! 🦸‍♂️✨ And thank you for the shoutout to our support team! They're our superheroes around here. Here’s to more time saved and happy guests!
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Izijesu O.
Posted Sep 29, 2023
Excellent payment processing platform
Excellent payment processing platform, syncs perfectly with the likes of booking.com for host details. I'd definitely recommend.
Response from ChargeAutomation· Sep 11, 2024
Hi Izijesu, Short, sweet, and to the point—we love it! 🎯 We're so glad to hear ChargeAutomation is syncing perfectly with platforms like Booking.com and making payment processing a breeze for you. 🙌 Thanks for the recommendation, and here's to keeping things smooth and efficient for all your hosting needs!
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Sodiq F.
Posted Sep 29, 2023
ChargeAutomation is a great software
ChargeAutomation is a great software. I didn't know what it was when I first got the link but it really helped me get quick access to the door code and pay my security deposit. I didnt have to keep messaging the Booking.com host to get details. It was all right there in the guidebook. Pretty cool tool. Id definitely recommend
Response from ChargeAutomation· Sep 11, 2024
Wow, we’re really grateful you took the time to leave us such a thoughtful review as a guest! 🙌 It’s not every day we hear directly from the people enjoying the benefits of our software during their stays, and it’s awesome to know ChargeAutomation made things easier for you. Your feedback truly means a lot, and we're glad it helped streamline your experience. Thanks again for sharing!
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Maple Cottage R.
Posted Sep 29, 2023
Great Tool
Great system. Very reliable and makes our job so easy and automated. Sit back and let the system work for you. CA has been a great addition to our business.
Response from ChargeAutomation· Sep 11, 2024
Hi Maple Cottage Rentals Team, We love hearing that ChargeAutomation is making your life easier! 🙌 It's amazing to know our system is reliable enough for you to "sit back and let the system work for you"—that’s exactly what we aim for. 🎯 Thanks for being a part of the ChargeAutomation family and for letting us be a great addition to your business. Here's to more automation and less stress!
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Ore S.
Posted Sep 29, 2023
As a host I wanted something to help me…
As a host I wanted something to help me collect security deposits and payments. Other tools claimed they did it with Chargeback protection but the only one that truly did it was ChargeAutomation. It sends a code to my guests and then liability shifts from me. Since then my chargebacks went down to 0. Definitely recommended for any host that wants to prevent chargebacks
Response from ChargeAutomation· Sep 11, 2024
Hi Ore, We’re so glad to hear ChargeAutomation has been a game-changer for you! 🙌 Knowing your chargebacks have dropped to zero is music to our ears, and we're thrilled that our security deposit and chargeback protection have given you peace of mind. 🧘 Thanks for the glowing recommendation!
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Kasia K.
Posted Sep 11, 2023
Simple and smooth user experience
I recently had to use ChargeAutomation for my business booking in Italy. It was very easy and smooth. I checked in, paid a security deposit, booked early check-in and received my access instructions - all via the same link. Very cool tool. Totally recommended
Response from ChargeAutomation· Sep 11, 2024
Hi Kasia, Thanks for the awesome review! 🙌 We're so glad to hear that your experience with ChargeAutomation was simple, smooth, and had everything you needed—from paying your deposit to grabbing an early check-in, all in one link! 🎉 We love knowing that even as a guest, you found it easy to use and would recommend it. That really means a lot to us!
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Romain
Posted Sep 1, 2023
Not recommended for guests
Unfortunately, I would not recommend guests to use the services offered by Chargeautomation. Since the data exchanged between the host and the guests are own by the hosts only and not Chargeautomation, it is very easy for a host to remove all the information incriminating them in case of conflict with the guests, without Chargeautomation being able to help. This puts the guests at a huge disadvantage, without any recourse to prove the host's wrongdoing. That being said, I very much appreciated the disponibility and implication of the team when I raised the issue to them, following a bad experience with a host. But as of now, I don't believe Chargeautomation offers enough guarantees to guests to not being treated unfairly by hosts.
Response from ChargeAutomation· Sep 11, 2024
Hi Romain Thank you for taking the time to share your feedback. We’re sorry to hear about the negative experience you had with a host, and we understand your concerns regarding data and transparency in such cases. While ChargeAutomation primarily serves as a tool to streamline processes between hosts and guests, we truly appreciate your kind words about our team’s efforts to assist you when the issue was brought to our attention. Your experience is important to us, and we aim to support both hosts and guests as much as possible, even in challenging situations like this one. Your feedback will certainly help us improve our services and the guest experience moving forward. We’re glad we were able to offer assistance, and we hope future stays are smoother for you. Thank you again for sharing your thoughts, and we’re always here to help should you need any further support.
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