Great
176 reviews
Our specialty is jewelry boxes, our mission is to exceed your expectations with a unique selection of quality gifts, a safe place to shop, the best value, easy returns and excellent customer service.
Chasing Treasure (chasingtreasure.com) has 176 customer reviews on Consumer Courier, with an average rating of 4.0 out of 5.
Showing 26 reviews with 1 star · Clear filters
Elizabeth
Posted
I have reached out to their customer service team 4 times about damaged product with NO response. I work for a luxury retailer that prides itself on customer service and this is EXTREMELY unacceptable. The jewelry box was beautiful but the dividers in the top part started coming unglued. I've even sent pictures with no response. Very upset about the poor customer service.
Anthony M.
Posted
I ordered a jewelry box on 7/20/17. I paid $80 for 3 day expedited shipping. The site says they ship usually on the first day of order confirmation. Today is 7/26/17 and I have not received any confirmation of shipment, tracking number, and certainly not the jewelry box I ordered. I have reached out to Chasing Treasure several times by phone and email with no response. Needless to say I am quite disappointed with my first experience with Chasing Treasure. Coming from customer service, I understand the complications of retail, but also know the importance of communication and customer resolve. Again....not....happy...
Renee
Posted
I ordered a jewelry box almost 4 months ago and I still have yet to receive it. And to top it off, they took my money, knowing that they haven't shipped it. After numerous calls and messages she finally tells me the box comes from a California dealer and that they haven't sent it yet. That's not my problem or a good excuse! They should rename their company Cheating Treasures!!!
Response from Chasing Treasure· Mar 26, 2017
Hello, We listed on the site that the box would be available for future delivery, in Nov; that it was currently out of stock but could be pre-purchased. You agreed to wait, and we communicated status during that time. You agreed to allow us to charge the credit card so that you would not have to re-submit the order. This was perfectly clear in our communications; we even offered a substitution with a discounted price. Customer Service
Victor
Posted
i purchased a 7 drawer Jewelry Armoire-Cherry for 369.95. It was completely broken and top was damaged. I called got an email address no response tried to call again left message no response?
marie
Posted
The company has not sent me anything and need to follow it up. That is why my rating. is so low
Donald
Posted
Cmas Eve and no peoduct after 7 days. Never use this business again.
Vera
Posted
I will never order from this company again.
michael
Posted
Paid extra to have it by Friday, got it Monday.
