Average
189 reviews
CheckbookCheckbook’s all-in-one push payments platform offers everything you need to disburse payments at scale. No hassle. No percentages. No hidden fees.
Checkbook (checkbook.io) has 189 customer reviews on Consumer Courier, with an average rating of 3.6 out of 5.
189 approved reviews, newest moderated first
Snowplace
Posted
Prompt and concise help that successfully troubleshot on their first attempt
Response from Checkbook· Dec 20, 2023
Hi there, My name is Eden and I'm a member of the Customer Support team. Thank you kindly for the great review. We're so happy that you got a quick resolution to your request. If you have any other questions in the future, please do not hesitate to contact us again at [email protected]. Kind regards, Eden P.
Andrea Y.
Posted
I was pleased with Ronan's patience and time..the process went well once I was assured by Ronan that the site was secure. I felt a relief to move forward. Thank you again for waiting on me when I needed time to do this.
Response from Checkbook· Dec 20, 2023
Hi Andrea, My name is Eden and I'm a member of the Customer Support team. Thank you so much for the great review. It's our aim to make our customers feel valued and taken care of. If you have any other questions in the future, please do not hesitate to contact us again at [email protected]. Kind regards, Eden P.
Cat R.
Posted
Re Rose: 1. She used very few words to directly addressed each problem, which results in less confusion 2. Her follow-up was constant, which keeps one from feeling "abandoned" and, therefore, moving on. How is it that so many businesses do not get this?
Response from Checkbook· Dec 20, 2023
Hi Cat, My name is Eden and I'm a member of the Customer Support team. Thank you kindly for the great review. We're so happy that you had a great experience with our team. If you have any other questions in the future, please do not hesitate to contact us again at [email protected]. Kind regards, Eden P.
MF A.
Posted
I was finally able to get my refund after emailing the IT division. They were able to finally get me a digital refund check & I took it to my bank today. I did not get any help from two different calls to customer service first.
Response from Checkbook· Dec 20, 2023
Hi Allen, My name is Eden and I'm a member of the Customer Support team. Thank you kindly for the review and the feedback. We're happy that we were able to get your refund check. If you have any other questions in the future, please do not hesitate to contact us again at [email protected]. Kind regards, Eden P.
Craig R.
Posted
Horrible company. This was from last year, but they popped up again and figured I would prevent someone from choosing this company again. My experience was that you can cancel any time, as it states in their contract. They DO NOT let you cancel and you must contact your bank to cancel. I would get responses back that my representative would reach back out to me, which never did. Responses saying they canceled my services, kept getting charged. The support email was a canned response. I never got anywhere. Last attempt was to contact the person's cell number that enrolled me for their services and he even said, "i'm sorry, they are horrible and I never even got paid from them. They scammed me too". Do NOT use them.
Response from Checkbook· Nov 13, 2023
Hi Craig, My name is Eden and I'm a member of the Customer Support team. Thank you for sharing your experience with us. I have looked in our system and unfortunately, I do not find anyone with your name. I would love to further assist you and make sure that this is taken care of. Please provide us with the email address associated with your Checkbook account and I can definitely help with this request. You can also reach out to us by email to [email protected]. Kind regards, Eden P.
customer
Posted
I have been working with ppoc for years and never had an issue. Checkbook one day decided to suspend my account without any notice. I didn’t realize until 2 weeks later. And they wanted ppoc to contact them if I ever want to get my account back. But PPOC customer service didn’t understand why my account got suspended and why checkbook need them. They refused to do so but they did resent my payments by PayPal. Checkbook literally suspended my account and stopped my payment when their client didn’t have an issue. The customer service representatives are quite stupid. They can never answer my questions right. I’m asking about something they are telling about something else.
Response from Checkbook· Nov 13, 2023
Hi there, My name is Eden and I'm a member of the Customer Support team. Thank you for your feedback. We understand your frustration. There are situations where a recipient’s account could be suspended for any number of reasons. In these situations our goal is to ensure that we are not exposing our clients to any risks before re-enabling the account. Your account was flagged by our system. In most cases, just like in yours, it’s a simple precaution due to financial regulations and all we need is some additional information. Once you provided the requested information and the sender confirmed we were able to reinstate your account. We apologize for the inconvenience that this caused you. While this may not have been an ideal experience, I hope you understand our ultimate goal is to ensure the safety and success of our senders and recipients payments. If you have any questions, or if we can ever do anything for you, please do not hesitate to reach out to us at [email protected] and we will be happy to assist you. Best regards, Eden P.
Jim
Posted
Had some issues with the wrong account number, Rose was super helpful and extremely fast responding to my needs and helping me trouble shoot the problem.
Response from Checkbook· Nov 13, 2023
Hi Jim, My name is Eden and I'm a member of the Customer Support team. Thank you kindly for the great review. We're happy that you got a quick resolution to your request. If you have any other questions in the future, please do not hesitate to contact us again at [email protected]. Kind regards, Eden P.
Terri T.
Posted
I worked with Frank, the customer service representative on Chat. He was very friendly and helpful and helped me to solve my inability to send an invoice even though I completed all the required tasks in order to send an invoice. Thank You Frank! It was a pleasure to work with you!
Response from Checkbook· Sep 15, 2023
Hi Terri, My name is Genna and I'm a member of the Customer Support team. Thank you kindly for the great review. We're happy that you had a great experience with us and that your issue was quickly resolved. If you have any other questions, please do not hesitate to contact us at [email protected] and we'll be happy to assist you further. Kind regards, Genna T.
