Chewy.comReviews of chewy.com

Multiple times I have received an order multiple days late. Currently waiting on an order that has "no expected delivery date". Supposed to be delivered on the 17th. Usually great but this month has been awful

Chewy is unfair to small rescues. I know this will sound petty, but I’ve really had it and am quitting rescue—Chewy just pushed me over the edge. I don’t have the resources and/or staff to make my very small 501c3 rescue a “household” name like some of the big rescues. I lost 14 animals last year. Didn’t even get a card from Chewy—except a birthday card about two weeks after one of the cats I lost—that made me feel like crap. Yet the famous cat that recently died got an incredibly fabulous floral arrangement—all the other flowers they send to others don’t even compare. I know it’s being petty, but I have worked my butt off saving animals, unlike those who have tons of help and actually get days off and get lots of freebies from Chewy. I can only assume that they get a lot more ]exposure for advertising from these “big” names with lots of followers. I know many small rescues like mine that never get any acknowledgment for the sacrifices they make. I would like to see more of an effort for Chewy that has the resources to help the little guys—not the big names—most of which aren’t even actual rescues, let alone 501c3 rescues.

Why y’all have your boxes so heavy y’all don’t have to put everything in one box ,y’all know you got some more boxes

I've been getting very expensive prescription dog food from Chewy for several years. On Saturday, my dog passed away, so I called Chewy to see if I could cancel the order in transit. They said it was too late to cancel it and it can't be returned because it is a prescription. But, they immediately credited my account for the two cases of food and asked that I donate to a shelter. Today, I receive a beautiful flower arrangement from Chewy with a condolence card. This is customer service at its best, I have two other dogs and four cats - based on the superior level of service I just experienced, I'll be a Chewy customer of life.

They placed orders without consent. I placed an an order once and it went well. Then THEY placed the same order, which consisted of annual fills of tick/flee and heartguard, without my permission a month later. I tried to call same day on Friday afternoon to cancel. They shipped anyways. The return process was a mess as they sent one slip for two boxes and gave multiple directions on shipment. I returned all products unopened with the promise of 3-5 days refund. It has been weeks and still no refund. NEVER AGAIN. How is this even legal?

had a question about a coupon code Sunday night. I called customer service and they picked up the phone! And figure out the issue to apply the coupon. Awesome customer service!!

I've always had good experiences with Chewy. However, recently I had an outstanding experience with them. My dog Stella passed away and Chewy sent a big bouquet of flowers with their condolences. Extremely nice of them and I really appreciated it more than I can say. When I get another dog, I will continue to shop at chewy. They go above and beyond.

Just called Chewy.com customer service about an order. They are available 24/7 and are so nice! I literally called the number and someone (a human) answered on the third ring or so. It was a really great experience. Been a customer for a few months and really liking it so far!