Chewy.comReviews of chewy.com

They sent my order to my old address when I bring that to their attention the only response was “we out of stock we will just go ahead and refund you”. Honestly save your time and money. Very disappointed

Decided to minimize trips to store for cat food. Signed up for auto ship in Early March. After my 1st month order was due I was advised that my order would be delayed by up to 10 days after shipping. And that was also going to be a later than expected ship date. Then they decided to make 3 separate shipments only shipping one item at a time. I finally got my last item 20 plus days later then expected. And it was wrong. So I sent an email describing the issue along with a photo of what I recieved in total and a screen shot of my order. My reply from them apologized for the error. But went on asking to describe what item was sent wrong at my convenience. I answered back that I already did describe it in the body of my message and detailed it with photos asking is this the attention to detail that caused the shipping error too? A total fail on all levels in my view. I cancelled my auto ship. I'll just continue to go to a local store and get it myself. At least I know what I got when I do it myself!

The last two orders have not arrived when it was scheduled too. Both orders were not correct. Very disappointed. I will not use again

I had placed an order for dog food on April 16th, when I found out it was on back order I immediately called and cancelled the order. The representative assured me everything was taken care of. I bought the same dog food, for less, from Pet Supplies Plus two days later. On April 26th I noticed my bank account was short (I have my health insurance coming out of my bank tomorrow). so I pull up my banking info and Chewy took $65.50 out of my account WITHOUT my authorization. When I called and spoke to Anna, a supervisor, she told me she can see where I cancelled the order right after it was placed but there would be nothing she could do about giving me my money back immediately. I explained that I have my health insurance coming out tomorrow and I need my money back in my account. I know for a fact they can pay me immediately through PayPal, Venmo, Apple Pay, Square! BEWARE of Chewy!!!!!! *** I finally got my money back after 5 days!!

Disappointed is an understatement & Ive never wrote a review but seriously if you NEED something save yourself the hassle ... I placed an order on the 19th and the packages just shipped on the 24th- 25th. When I placed the order it stated anything over $100 order would ship 1-2 days. Then I received the email saying 7-10. That caused me to have to contact customer service to cancel part of my order since I just got a puppy and needed the crate. Well I kept everything else on the order. The date I was given for delivery was 4/26 by 9pm for two of three packages & 4/27 for the third one. Well here we are on the 26th & now they can’t even give me a date when I should expect the packages. The labels weren’t even created until 10pm on 4/25. I needed these things, they are essential for my animals. For a first time experience I’m not impressed and can’t say I will deal with them again.

Stellar customer service each time I’ve contacted them. Everything from exchanges to returns have been handled professionally.

Constant problems with shipping!! Don't waste your time or your money...

Made an order on the 19, cancelled on the 22nd due to it not being shipped (and finding faster shipping). Here it is the 25th, the payment is still in pending, cannot use that amount as it's just stuck. Also, my other order of the same things? Ordered on the 22th, it's scheduled to dropped off tomorrow.