atravis T.
Posted
My food was so warm upon arrival I had…
My food was so warm upon arrival I had to discard it. No ice packs either. $80 down the trash I watched Fed ex guy throw box in front of my house and leave I did get an immediate response and an apology from customer service. So I adjusted my stars , due to them actually caring about their customer service.
Response from Chop Box· Aug 14, 2026
Hi Travis, we are truly sorry — warm food on arrival is completely unacceptable. Our boxes ship with dry ice (rather than traditional ice packs) sized for standard transit windows, so any extended time in transit can reduce cooling by the time it's delivered. We would like to make this right with a reshipment on us — reaching out by email now to get that sorted.




