CignaReviews of cigna.com

They switched over to HealthSprings and are worst than when they were Cigna .. their wait times on the phone go into the hours … their CSR has no clue what they are talking about… they say they are going to do something and they don’t.. when I call back - no notes were taken or anything…..their website is a bunch of confusing mumbo jumbo… I’m switching back to United Healthcare

I wish I could give it 0 stars. I signed up for rx plan November 29 during my Special Enrollment period for the basic rx plan with $0 monthly premium knowing none of my prescriptions were covered. I received notice after the December 7th Medicare deadline that they were putting me on a new plan with $50 month premium that still doesn't cover my medications. I immediately called to cancel and complain. They refused to cancel, but I was able to change through Medicare due to their low rating. They are charging me for the month of January even though they admit I was not notified of the plan change until after the deadline to change. I have now filed complaints with BBB and Medicare.

I had a root canal the charge was $1425.00 Cigna paid $206.50. I’d would have been better off saving my premiums and pay the dentist directly. They are supposed to cover two cleanings and set of X-rays bill was $388 they payed $119. Worst dental insurance I’ve ever had. Called their number 4 times and was disconnected 3 of those times. 🤬

Cancelled family's Cigna dental insurance policy. Reasons: 1) literally have third world customer service - polite but outcomes are beyond bad; 2) Cigna's decision to go zero communication w/customers except for billing them - "[Cigna] does not accept unsolicited inquiries on MyCigna secure portal." 3) spent 2hrs in search of billing detail; waste my time, lose my business.

Cigna has made it impossible to manage my health by forcing me to use Accredo, a pharmacy they own and operate. It is a massive conflict of interest. Accredo consistently misses shipping dates and delays my medication, and Cigna does nothing to rectify it.

Huge damn scam, won't let my wife cancel now almost after a year of paying into a black hole (they give you 1.26€ back from 97€ once bill, and you pay 300+ a month anyway), never would advise anyone to deal with them, and the company is rooted in US so that explains why they scam your healthcare

After Healthspring took over from Cigna, one of my wife's diabetes medicine monthly cost went up 450% for the exact same coverage we had under Cigna. Healthspring is a Medicare coverage scam.

I help a friend with some of his billing and medical care. Cigna became Healthspring and his monthly premium doubled. He never recieved notice of the increase in monthly payment nor did he receive email. We knew that the time to change insurance was in Oct -December and he decided to stay with Cigna not knowing of the change but because he was able to navigate the app and felt at ease. The January payment went from 41$ to over 90$. Why was he put in a higher cost bracket? Why not the 35$ plan? Regardless we have spent over 5 hours just trying to be able to get into the health spring site. When we call Healthspring for service, after multiple questions are not helpful we get a number to call for tech. That number sends us back to Cigna. Cigna sends us back to Healthspring, Can you believe Healthspring sends us to a Cigna number. Cigna says that Healthspring is having issues and they will connect us. 1h 30min no answer. Last call we made to Healthspring and Cigna we were on the phone 50minutes before we were finally connected to tech which closed while we were wasting time. When signing into Cigna you are directed to use Healthspring. Healthspring says use the Cigna sign in.. Crazy, incompetent, under trained, so which is better- useless Ai or useless humans.