Cin7 OmniReviews of cin7.com

The accounting platform within Omni is inaccurate and inefficient. The back ordering and payment allocation are misaligned. The paid function and balance of payment is inaccurate. These errors are then integrated into Xero creating a inaccurate set of accounts.

Unethical Price Increases. Their year on year increase exceed 10%. Ive been using Cin7 for about 5 years and it feels like they are just taking advantage. We can accept that cost go up, but over 10% annually is ridiculous. 'll be looking to move.

We contacted Cin7 over a month ago to cancel our account. After calls with three salespeople, onboarding teams, and more, not once did anyone mention that cancellation had to be initiated via a button hidden in our account. As a result, we’ve now been charged another ~$1,000 for a product we never used, on top of the $2–3k we spent initially just to get set up. This lack of transparency in the cancellation process is unacceptable. Beyond billing, the platform itself fell short of expectations. The B2B portal was not to the standards we required, the POS system felt isolated, and overall the software is starting to feel dated. While Cin7 does have extensive features, that breadth makes training your team a long and costly exercise. Modern systems with AI support and native API integrations (such as Shopify) have made platforms like Cin7 less essential and more of a legacy choice. Today, clean and constant dataflows between software are paramount. We’ve moved to Shopify as our source of truth, with lightweight app connections that scale quickly, take days to set up instead of months, and ensure data is clean and useful without needing to hire a dozen experts in data analytics or inventory management. It’s possible now to run a truly lean company — Cin7 doesn’t enable that. In short: Cin7 may suit companies willing to invest heavily in onboarding and ongoing management, but for us it was expensive, outdated, and ultimately the wrong fit.

We have been a long-time customer of Cin7 (over 3 years), and while the platform is generally OK, the support is just continuously poor and makes our whole team's life unnecessarily stressful and miserable. I could go on and on, but a perfect summary would be the fact that their online chat just randomly disconnects you without a prompt. This has been going on for MONTHS, I've complained about it over and over again, and no one cares or does anything about it! PLEASE FIX IT! Dec 2025 Update - This issue has still not been fixed. I can barely believe I'm typing this(!)

We emailed support for 1 week requesting a 2FA reset and it went around in circles so for wasted time, I rate the service 1 star. The person who helped me on the Zoom call (Monica) I would rate 5 as she solved it in 10 seconds by just resetting my user ID 2FA.

The implimentation was horrific. The fee per month is far too high for how the application typically operates and what it does. The customer service tech support is extra cost; luckily we didn't require much help. There are better options out there for much cheaper these days. We cancelled our account when they sent a 15% price increase out of the blue.

The system is good, the servers go down from time to time. That's not enough to raise the price. I'm thinking of switching to another system. It's not good value for money.

Great product - very flexible - good functionality and reporting. EDI/API very easy - just hope you don't need support. I have urgent tickets that are nearly a month old. Either there are not enough staff or they are not trained... either way I would avoid until this changes