Heather
Posted
The blinds look amazing but one has a…
The blinds look amazing but one has a small rip in it.
Response from CityShade· Sep 13, 2025
Thanks for your review! We are elated that you like the blinds.

Excellent
255 reviews
Cityshade is a leader in online custom blinds, shades, and drapes. Our user-friendly website offers free shipping, free swatches, and easy-to-understand instructional guides for Do-It-Yourselfers. We have over 50 years of experience making the finest custom window treatments for luxury homes in the USA. Our state-of-the-art manufacturing facility and world-class customer service team are located right here in the USA.
CityShade (cityshadecompany.com) has 255 customer reviews on Consumer Courier, with an average rating of 4.6 out of 5.
255 approved reviews, newest moderated first
Heather
Posted
The blinds look amazing but one has a small rip in it.
Response from CityShade· Sep 13, 2025
Thanks for your review! We are elated that you like the blinds.
Malka R.
Posted
I would recommend city shade any day. The product quality is amazing and the delivery was very fast. I will definitely order from them in the future.
Response from CityShade· Sep 13, 2025
Thanks for your review! Happy to hear you love the product.
Linda - A.
Posted
We were very excited to order blinds, and the designer I met with was extremely helpful. Unfortunately, when it came time to place our order, the website pricing and cart experience were very confusing. I asked the team to review the price difference between two line items. Instead of clarification, I received an email saying they were experiencing website issues and that we actually owed approximately $700 more. I immediately called customer support, but no one could take my call, and no one called me back. Eventually, I received an email response—but by then, I had already chosen a different company. I completely understand that IT and computer issues can happen—that was not the real problem here. The issue was the lack of customer service. If a company cannot provide timely, reliable support during the ordering process, how can a customer trust them to properly manufacture, ship, and support the final product?
Response from CityShade· Sep 13, 2025
We sincerely apologize for this issue! Technology is never perfect, and we are happy to see that you understood this issue. However, our customer service is usually stellar, and this was a one-off event.
Robin L.
Posted
City Shade has a made ordering window treatments online a breeze. Finding quality products made in America is a top priority for me. The Roman shades I ordered were shipped for free and delivered in a couple of weeks. Installation was easy and I will definitely order from this company again.
Response from CityShade· Aug 30, 2025
We are happy to hear that you love the product.
Jerry M.
Posted
Beautiful final product. Affordable and fair price. Easy installation instructions. Packaged securely and completed in timely manner. I’m a repeat customer happy with sheer drapery in the dining room and now 2 beautiful window valances with beautiful finished maternity for another part of the house
Response from CityShade· Aug 30, 2025
Thanks for your review!
Scott C.
Posted
The product was exactly as advertised and expected.
Response from CityShade· Aug 30, 2025
Thanks for your review!
Syed
Posted
Timely, great quality and excellent online/telephone services
Response from CityShade· Aug 16, 2025
Thanks for the review!
Alice R Y.
Posted
CityShade immediately replaced my rod when arrived damaged. Then when the order did not meet my expectations, CityShade worked with me to make sure I knew all the resolution options and to make sure I was completely satisfied with my purchase.
Response from CityShade· Aug 16, 2025
Thanks for your review! Glad our team was able to deliver exceptional service.