Steve
Posted
Brenna was quick to send me another set…
Brenna was quick to send me another set of hearing aids (though I only needed the right one.) Great customer service.

Excellent
125 reviews
Zepp Clarity - A Division of Zepp HealthFounded in 2013, Zepp Health is a global smart wearable brand with 40 million users in 90 countries and 200 million units sold. Our products include hearing aids, smart wristbands, watches, and headphones, all helping users achieve daily health and fitness goals.
Zepp Clarity (clarity.zepp.com) has 125 customer reviews on Consumer Courier, with an average rating of 4.9 out of 5.
125 approved reviews, newest moderated first
Steve
Posted
Brenna was quick to send me another set of hearing aids (though I only needed the right one.) Great customer service.
customer
Posted
Excellent customer service and follow up. I had a little problem after a couple of weeks, I called their service department and they were very understanding of my problem and got me a replacement pair of hearing aids within a couple of days.
Lynn F.
Posted
Janna Unruh was very helpful in my purchasing my new Zeppelin Clarity One hearing aids. They were delivered quickly, the set up was easy and they work perfectly.
Anne-Marie P.
Posted
Customer service is fantastic. I had problems with the unit over my ear falling off and could not try the aid. They tried to help but everything I tried did not work and got frustrated so I ask for a refund. As soon as they got the unit back I received my refund. As soon as I can afford it I will try the more expensive unit and will order it from them. For sure will recommend them to anybody I know.
Response from Zepp Clarity· Sep 8, 2026
Thank you Anne-Marie. Sorry that they didn't work but we appreciate you noticing the support during your trial period and decision to find a hearing aid better suited for your hearing loss and ears!!
Phyllis S.
Posted
After several pairs these are ok. Still having a problem with connecting to the app at times.
Response from Zepp Clarity· Sep 8, 2026
Phyllis- thank you for the response! I know we have spoken a few times and you are one of the most diligent people I have had the pleasure of working with!! Thank YOU for your feedback !
WILLIAM M.
Posted
Fit ear canal with minimal irritation. Sound is adequate.
Response from Zepp Clarity· Sep 8, 2026
If you ever need anything- we are here to help! Happy to hear the sound is working for you. Getting comfortable with them sitting in your ear canal can take getting used too and hope you are noticing them less and less as you continue to wear them!
Keith
Posted
Fast, easy warranty support
Response from Zepp Clarity· Sep 8, 2026
Thanks for sharing!!
Cameron C.
Posted
Brenna is amazing. ❤️❤️