Classover IncReviews of classover.com

Upon finding this company, I became quite interested in their services. I was greeted nicely by a representative. He kindly gave me a number to call for more information about Classover. I greeted the other customer service rep cheerfully. She was rude and dismissive. Then, hung up before I could get one question out about the program. It's hard to believe that this company serves and educate children and supports families. I can only imagine what goes on after you sign up or how the teachers are tried and get paid. If you can't even answer a question it's clear the mission is driven by $ and coins and not education and empowerment.

I worked for this company and to tell you the truth they are terrible! They over charge parents and underpay teachers. Teachers only get $15. Classover has pre-made materials that are copyrighted materials from HMH company and the person who created the powerpoints has no clue how to properly put a powerpoint together. Everything is disorganized. No answer keys because they don't have the rights to use those materials. Some powerpoints have 7 slides and when you have an hour long class you are done in 10 minutes but are expected to supplement with more materials AKA lessonplan and create more powerpoints to use to go with their lacking materials, for $15.....so we are expected to do a full time teachers job for the pay of a fast food worker. The materials provided are awful. VERY poor quality! They advertise to parents to be high quality learning but can't be further from the truth, not with the crap they use for materials! Some of the slides have board games or card games on it which aren't possible to play online. There's no deck of cards and there's no boards pieces or dice to roll. Why they include these pages on the slides makes no sense. The person making the powerpoints doesn't have a clue. I'm a professional powerpoint lessons creator so I know how to create a quality powerpoint presentation and theirs are garbage. Don't expect to get high quality learning from this company and you will be paying $250+ a month. They gauge parents and cheat teachers. Terrible! Do yourself a favor and Do Not work and enroll here. Waste of time

Review: I recently enrolled my two 7-year-olds in a course offered by Classover with high hopes of enhancing my kids math skills through their virtual platform. Unfortunately, the experience did not meet my expectations, prompting me to request a refund. I am compelled to share my dissatisfaction regarding their handling of this situation. Lack of Transparency: Firstly, the refund policy was not as transparent as I expected. It was not communicated and not clearly explained during the registration process. This lack of clarity is something I believe should be addressed immediately to maintain trust and transparency with customers. Poor Customer Service: Upon requesting a refund, I encountered a series of bureaucratic hurdles. The customer service team was unresponsive at first, and when they did reply, it was to inform me that my request could not be processed due to a policy that was not clearly communicated earlier. The interactions were frustrating and left me feeling undervalued as a customer. Unmet Educational Expectations: The quality of the educational content itself was very underwhelming. The lessons were not as interactive as advertised, and the instructional methods were outdated, the teacher was not experienced, which diminished the overall learning experience. This discrepancy between what was promised and what was delivered is unacceptable, especially when premium prices are being charged. Conclusion: To others considering Classover, I would advise you to thoroughly understand their refund policy and set your expectations accordingly regarding the course content. As of my experience, I am disappointed and cannot recommend their services due to the poor customer service and the inflexible refund policy. A more customer-centric approach and significant improvements in course delivery are needed for me to consider returning. I hope this feedback prompts Classover to make necessary changes, enhancing their services for future learners.

After 2 free trial classes, I requested a feedback from the teacher, the representative gave is the general feedback that was clearly not from the teacher. The feed back were written for small group lessons, but be We had 1v1 trial lessons. Since we liked the teacher, therefore I didn’t bother to voice my opinions. We were promised to have lessons with the teacher we liked. After we paid, we were told the teacher was not available. The actual class hasn’t started, it was supposed to start on 12/30/2023. But we are not comfortable with the “bait and switch” style they used to get us to pay for the service, we decide to not go forward with their service. After my request for the company to refund us the money, the representatives continued to nag us into accepting the service with Classover. They refused to refund us the money we paid but we never received the service. I would not recommend this company to anyone with such services.

Your personnel over-sell, even adopting fraudulent. We lost trust on your company, and we are asking the refund of money. If you failed to refund, we will cause action in China and try to stop your activities in China.

classover is very interesting. Children enjoy the learning time. This course is good for children

你好！我是中国地区手机号13922451019的用户。我于1月初购买了剑桥PET课程包，于1月22日上了第一节课，后来发现孩子不喜欢该课程，所以当天申请了退费。截止今天2月7日，你们还没给我办理退费手续，期间群里的工作人员多次推销和拖延时间，也没有明确的答复退款时间和流程 ，你们的这种工作态度和流程实在令人恶心，麻烦你们即时跟进该退款事情，不然我就到相关政府监督部门投诉。

The schedule teacher has a bad attitude, goes back on his word, doesn't look at the chat record, says the good teacher and time again and again mistakes