ClearentReviews of clearent.com

Horrible customer service. Zero appreciation for loyal customers. I've been with Clearent/XplorPay for 6 years and they would rather nickel and dime me than keep me as a customer.

In my experience, this has been a terrible experience. The agreement they give you includes a **3-year lock-in written in very small print**, and if you try to cancel early, they charge a **termination fee that ends up being more than what you would have paid if you had just stayed with them**. Communication is extremely poor—they don’t clearly explain the terms or the charges. They take your **bank account information**, and you often aren’t even aware of the charges until the money has already been withdrawn. Even after terminating the account, I was **still being charged random fees**. Overall, based on my experience, I would strongly recommend do not use.

Terrible experience, they make you sign a 3 year deal minimum and if you try to leave they charge you. My business is just starting and they just continue to take out money from my bank account. Stay away if you want to grow your business

After adding on a payment feature with Clearent by Xplor Pay for my small business in 2019 through an online scheduling system that we had previously trusted for 3 years, this year in 2025, we experienced our first chargeback request in 10 years of business for $1,500 that was handled extremely poorly by their staff. We had already given them $3,833 in merchant fees at that point for 6 solid years, and the communication to our team about the case was rude, disrespectful, and cold. Their handling of the situation implied that we were 100% at fault without any information from us to factor into their communication, such as considering the legal contract this horrible client had broken who was attempting to steal from our practice. They failed to provide email communication with a follow-up request that came with a deadline and initially denied that they had sent an email at all about the chargeback request on June 24th, 2025. We immediately terminated business with Clearent by Xplor Pay and resumed full business interactions with Square for our merchant services, a decision we are still very happy with as they are far more ethical, respectful, and trustworthy.

Staying as far away from this company as you can they have turned into a ripoff deal by not processing payments like they should and just collecting fees.

Lots of hidden fees and lack of transparency. When we left and migrated to a different payment system they charged us to provide migration data, but then didn’t get everything we need so we weren’t even able to migrate properly. When I said I shouldn’t have to pay the migration fee I was basically told that was too bad.

AVOID AT ALL COSTS!!!!!!!!!! Very unprofessional, deceptive practices, TONS on hidden fees and charges. I only had an account open with them for about 1 month, closed it right away when I realized what a scam they are, and I'm STILL getting monthly random fees and charges on a closed account.

I was forced into using Clearent because it was embedded into a scheduling app. This was years ago, the experience was a nightmare. I've changed apps because of this experience and now they've started spamming me with emails YEARS later, and despite sending the unsubscribe request, won't stop. Response: If I show as an active customer that's because you didn't do your job five years ago and close the account. Clearant didn't pay, I'd have to call and ask where our funds are. And why, five years after I left, am I just now getting the spam emails?